Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. When this happens. on A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. . Neither of these has solved my problem. Maybe that's the issue, although there has been no problem up until yesterday. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Rachel Rickard Straus, Financial Mail On Sunday Page 1 of 2 1 2 Last https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Delays in Emails being delivered can arise from a multitude of reasons. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. on It is very annoying, I hope you guys reach me out soon. Just one other thing that might be relevant. You can usually find the option to redirect in the inbox settings of your old email account. Sadly not the same as my experience. What does this mean? Are there really just two of us having this problem? I then asked them to login to BT webmail and send me another email and that one came through straight away. on 18h40. Any ideas? Policies vary between broadband providers. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Although port 587 will usually work, port 465 is the recommended port. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. There'll likely be four of these, two from BT servers and two from Plusnet servers. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. I changed "Authentication" to "Password" and clicked on "Save". The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. on This amount includes applicable customs duties, taxes, brokerage and other fees. on If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. Not receiving @btinternet email. Thanks I can take the same message and copy it into gmail and send from there and it gets through with no problem. This morning I clicked on the email icon on my phone and was again asked to login. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. What can we help with? @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. TalkTalk allows you to access your email account for 12 months after you switch. If I changed my email address I would be bound to lose something important. Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. MisterW, bobpullen. Go through and update your details for each one with your new email address. Email headers can be found by looking at the email item's properties. 14-07-2019 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. I spoke too soon. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. 26-08-2021 All postings and use of the content on this site are subject to the. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. All other emails to other systems have no issues. 13h18. Surface mail is also available; please e-mail us for . Oops. We always endeavour to grade correctly and. BT internet email problem Hi. 'I have always used the same email address,' says Dave, 79, from Cambridge. If I go into iCloud web page, then I can send and receive as normal. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Hopefully, we can get this resolved quickly. Typical script! 15h31. 16:52 EST 04 Mar 2023 Many have had the same address since they first went online many years ago. on 20h33 I can receive emails. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Re: Emails from btinternet.com addresses not received. on This is going to need looking at by their email support team. Will post any update that I get. Thank you, JW. 5) Set up an auto-responder message on your old email address. That helps us fund This Is Money, and keep it free to use. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Martin Gates, from Hampshire, has had an email account with Virgin Media for years. Don't forget online banking, streaming services and social media accounts. 09-07-2019 BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. . We do not write articles to promote products. 17h33. omissions and conduct of any third parties in connection with or related to your use of the site. Though any rejection on our side should be returned back to the sender as a bounce. Virgin Media says email accounts are only available to current customers. I feel there is something going between Google and Apple. to know I'm not alone. Looking through previous posts I see this has been a regular problem. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. on Doing so can save hundreds of pounds. Today all of our emails addresses would receive, but not send. Accounts that are inactive for six months are deleted automatically. This is exactly the same as my issue - with the 993 / 465 too. If you click on them we may earn a small commission. 13h52. Thanks for the super fast analysis and reply. 23-04-2021 Our Gmail accounts work on all our devices. 2 users liked/thanked this post: I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Anyone else experienced this and got any suggestions on how to proceed? BT allows former customers to access a basic form of their email account for free. 14-07-2019 10h38 I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Something went wrong. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! This is NOT 'A solution'. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The accounts work on BT Webmail, both to receive and send. Terms and conditions of the sale . I consistently receive this warning:whenever I try. Has anyone experienced this problem. 23-04-2021 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. I've got a "failed delivery message". 13-07-2019 This sounds fiddly, but isn't necessarily. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Any ideas? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 19-12-2022 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? A workaround would be to use another SMTP - for example gmail if you have a google account. 23-04-2021 I have tried sending individual messages and simple test messages but nothing works. Thank you for your follow up. Our standard shipping option is via Royal Mail airmail. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. How can we as customers get BTs attention and ensure that there is a fix? 26-08-2021 The problem usually resolves its self in a day or two. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. Townman, Gandalf, anneoconnor. Anyone else experiencing the same issues? Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. I can't afford the risk.'. 15h04. The article below can help if you do not have any other user account to test with. Thanks for your reply, Townman and thanks to Anne too. BT are blocking the complete domain which the sender is sending from. I have cleared cache and data. I can send & receive on my work email account using the Outlook app. 10-07-2019 1) Set up an email address with a free service. I can send test messages to my iCloud e-mail but not other addresses. Refunds. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. Email: timforrester@btinternet.com. 17h25. 11h40. on As soon as I removed that link all was well again. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. 20h31, on So it seems to be something between Android and BT Mail. 8h29. mingoslkd, call Having the same problem myself today - unable to send emails from my @btinternet.com account. 23-04-2021 Sorry but how do I PM you, and what details do you need? Many customers find the BT community forum is a great way of getting help. It's not just that there has been a delay. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Surely other services would similarly suffer. A forum where Apple customers help each other with their products. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. on That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. I have entered the SMTP and IMAP details correctly but it still won't send. It's reassuring not to be alone. It might be worth changing your SMTP port to see if that helps. (The fix did not work until I had quit Mail and relaunched it. 14-07-2019 Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Looks like no ones replied in a while. 6h21. @stevebrass Thanks, but same result as before. 13h37, on BT Email - best practices for postmasters and senders of email | BT Help, on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. For additional information, see the Global Shipping Program. I also feel slightly better I am not alone. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Its probably not directly relevant to your problem, but who knows with Apple!! It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Go back to . , updated If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 26-08-2021 25-08-2021 This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Hi I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Has anyone experienced this problem. I have deleted the app and reinstalled it. 15h22, on on I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. provided; every potential issue may involve several factors not detailed in the conversations The problem is also affected by the addressee. BT Email - best practices for postmasters and senders of email. 15h27, on Apple may provide or recommend responses as a possible solution based on the information We have received reports that emails to btinternet.com email addresses are being blocked. This was a pain, but I went along with it or else I couldnt use email. This amount is subject to change until you make payment. Problems with email. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. 10h59. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Townman, Gandalf. I installed the outlook App on my iPad and it works perfectly I'm afraid. I have it in a notepad file as well if that makes it more readable. What can be done to fix this problem please? By So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? It's good (???) 19-12-2022 My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. This site contains user submitted content, comments and opinions and is for informational purposes on You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. Thanks for the examples that have been provided so far. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. I have a group of 14 people set up under Outlook 365. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. You should however check that your email clients are using the correct settings as per this link. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. We shall never know, but fingers are firmly crossed that the service will return to normal. Send yourself a test email. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Go back to: Email help. 9h25 I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. I know that I haven't received most of the emails sent from btinternet.com addresses at all. 23-04-2021 Sending or receiving email. This will work as long as your old email account is still active. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. I anybody else having this problem. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. Apple disclaims any and all liability for the acts, I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. The whole ISP domain is blocked. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on Announcements, Guides & Community Updates. 14h00, on About 4 days letter I get a reply saying the message could not be delivered. After 3 years, then-current everyday prices for all services apply. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. None of the posts I have seen are the same as my problem however. Just goes straight to outbox, then tries to send . We do not allow any commercial relationship to affect our editorial independence. I have a recent problem with my email service. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. 16h34. We receive the following message when we try to send from our Mac. Your post does not go to BT. 20h13. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. by All other emails to other systems have no issues. 16h05. I have a group of 14 people set up under Outlook 365. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 3 users liked/thanked this post: 2. 11h05. We have received reports that emails to btinternet.comemail addresses are being blocked. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. P.S. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. But again got error messages which I now cant remember. Might that apply in your case too? All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I can take the same message and copy it into gmail and send from there and it gets through with no problem.