This is an uncomfortable situation and it should be clarified this is my last resort and then I go directly to the BBB so that they can help me. This is no way to transition the loyal Diamond members who have acted in good faith and had no say in the process. Its typical big business take over bs and its the equivalent of Elon musk coming to your home and showing you a video of how great Teslas are and encouraging you to test drive one then as soon as you do, confiscating the car you already own and paid for, and making you buy the Tesla or just sit in the driveway because they took out your engine. Upon requesting a manager, I got as far as one jerk who claimed to have nobody above him. Use Your member Benefits To Plan Your Next Adventure. I wish I had added it up before. I will never do anything like this again. I still don't have those points in my account. I've been disappointed with Diamond Resorts since I purchased the timeshare but now it's worst than ever. The Zwicky Case and Diamond Resorts Maintenance Fees. They do not have anything listed that tells you all of the fees you will pay for every type of transaction you will make but they want you to agree to it and opt In. Grande villa resort and Cypress is amazing we have been coming here 2to3 times a year to this resorts for over 20 years..the staff /house keeping are wonderful the grounds and rooms are so clean..(except the windows outside do need cleaning ) but they went beyond the call of duty for our 40th anniversary we were brought champagne and wished a many happy anniversary That says so much for a resort I wanted to Thank them (Carla ,Anna and please forgive me I forgot the guy's name who made sure that we had the most wonderful time and the perfect room) they were absolutely wonderful we love it here and will be continuing on through the years Thank you Diamond Resort Lake Buena VistaDec 16.came back January 27 2023 John and Rose Coleman , DO NOT BUY THIS ! she was unable to use it due to her age. There is no documentation of these discussions. It is very unprofessional and a terrible look on them. Read More. Who's crazy enough to start this website? Las Vegas Nevada, Diamond Resorts International Hilton Grand Vacations Never ending changes, costs going up, services going away, resorts are not kept up, upscale initially, worse than what I traded and way more expensive. This assesment could help educate you into making the right decision. Well address brands like Worldmark Club, Wyndham Timeshare, RCI Timeshare, or Westgate Timeshare so check out the articles below. I have acquired a lung disease that prevents me from traveling, they do not care about debilitating health issues. Of course it was nothing but a sales pitch. May 26, 2020, 19:38 ET. It is based on a 100,000 dollar a year income. Is this your company? Now we fight every month to pay our mortgage because they keep stealing out of our account. We were approached with. Jeff is a California-based journalist who has covered California, Congress, and the White House. Click here to get notifications about new complaints of Diamond Resorts. They lie about who they are and they misrepresent their package. Joint ownership in Diamond has proven to be difficult and expensive for us. I was told to make reservation early. This is after a month of failure to contact them. Here are 8 tips for writing great reviews. HGVC Owner here. The phone pitch is described as the standard "rent your rci bonus weeks" scam, asking for a large upfront fee to rent those imaginary . ALL INCLUSIVE VACATIONS Choose from Costa Rica, Curacao, Dominican Republic, Mexico, Jamaica or Panama to enjoy the all inclusive benefits offered. Dont waste your money with Diamond Resorts. is luxury diamond resorts legit. Its a nightmare! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When I think of Diamond Resorts, the first thing that comes to . I am a Diamond silver owner and I just went through a Hilton Update presentation. Our resorts feature spacious suites, many complete with living rooms, dining areas, full or partial kitchens, private bedrooms, and laundry facilities so you can leave behind the stresses of home . What a joke! I spoke to my buddy tonight and he owns a Wyndham timeshare. Enjoy the beaches and ruins in Mexico, the night life and festivals in Dominican Republic, the lush jungles and beaches in Costa Rica. He is also a timeshare owner and member of RedWeek.com. Yep, they first offered me 4500 points and a cost of $16,000, then 2000 points for a cost of $8,300. Not reside in these U.S. States or Canadian Territories: AK, HI, ID, NE, WV, Puerto Rico, Alberta, British Columbia, Manitoba, NW Territories, Nunavut, Prince Edward Island, Quebec, Saskatchewan or Yukon. To lie to get the payment in January of 2021 and to be two years down the road with no refund having been made. Being denied the right of use in any contract is a breach of the original contract . What they call training is a joke, a . Food and drinks are included in the vacation package price for these destinations offered. The team they use is called transition and I was told I would have to pay one thousand dollars per contract they swindled me into to begin with, with promises they could not fulfill as sold. Get wrong info when you do get someone. Diamond Resorts is a timeshare company headquartered in Las Vegas, Nevada, with regional offices in Orlando, Florida and Lancaster, United Kingdom. Does anyone know? But you owned them so you should know. If I remember rightly we paid with credit cards. [protected]@yahoo.com. Scottsdale Arizona, Diamond Resorts International high pressure sales, low quality resorts LAS VEGAS NEVADA. This is equal to $270.59 cents per night based on a seven night stay. BUYER BEWARE! You get the idea. 10/8/2022. Are you just about to make a purchase online? Its basically impossible to get any help from them unless of course you want to give them money which they unexplainable manage to have available representatives all day long. I'm thoroughly pissed off at HGVC. I am excited to see how all of this unfolds. They sold the Diamond acquisition as something we would have access to last year. The Luxury Diamond family offers low prices for vacation packages. Im constantly getting transferred and put on hold. - they lied to us about being able to sell back our membership. Diseo y fabricacin de reactores y equipo cientfico y de laboratorio Had my owner's update in Feb 22. We did not become members. BBB reports on known marketplace practices. I bought the sampler package while on holiday in Maui, with a view to returning on vacation to Hawaii and possibly buying full ownership if I liked it. LAS VEGAS, May 26, 2020 /PRNewswire/ -- Diamond Resorts, a global leader in the hospitality, vacation ownership and entertainment industries, is warning customers of an . 1. Consumers want to see how a business took care of business. I get the run around and transferred from department to department has been escalated to supervisors but I am still OUT 17000 points I want them back or a equivalent cruise very frustrated that I cannot get answers supervisor assured me he would look into it and call me back still waiting, Desired outcome: As a result, we continued to purchase points and found that we still couldn't find what we wanted. "We paid 10,000 for DRI points in 2007 with Sunterra. We did our presentation this morning. Find out how we combat fake reviews. I listed it with Grace Pompano then after no response I emailed grace to lower the price. But today we send the letter of cancelation of that contract. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. The maintenance fee is almost $2500 per year! This business is in an industry that may require professional licensing, bonding or registration. We are two widowed women who just wanted to vacation together. Is Luxury Diamond Resorts legit? Our team of experts are ready to answer your questions about timesharing and the timeshare industry. How is going to effect me? Nothing. Thank you, Desired outcome: Copyright 1997-2023 Ripoff Report. It's SO frustrating and that is why I would like to get out of Diamond altogether. So I decided rather than just giving our HGV property back for $0.00, I would try going through HGV resale. It goes against our guidelines to offer incentives for reviews. Felt like I was talking to a a slimy used car salesperson. We are new to this and I have no clue what to do. Hilton will never see a dime of my money with this strong arm tactic. Been a paying member for 16 years. MarBrisa, a Hilton Grand Vacations Club Carlsbad, California Recharge along the golden coast of Southern California The Hilton Club - New York New York, New York Make a break for the Big Apple. Lets take a look at them below. Hilton will be the 5th owner of that property since I bought it 17 years ago! Submit a complaint and get your issue resolved. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! The hotel has no other rooms available and the only way to do anything is to contact diamonds resorts well its Saturday so of course they are closed today!!! I have no intention of joining HGV. Aside from the gifts and clever wording, we were never told that the costs for maintenance would stick with us forever. I tried to go through a timeshare selling company which I paid Money for. Im sure they will charge us for the complete stay but weve been here less than 24 hours and are leaving which is so inconvenient but its not worth the stress. We have been going to Sunset Harbour for over 25 years and love it there but on a recent visit it was obvious that even the staff there regret any association with Diamond or Hilton. This is a total scam!!! We were there for 3 weeks, and it was frustrating to get our room cleaned during our stay. Access the headquarters listing for Hilton Grand Vacations, Inc. Sampler expires in July and the resorts located in driving distance (less than a dozen) are booked yet again. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Diamond Resorts International Hilton Grand Vacations, Diamond Resorts International Transitions, Diamond Resorts International / Ocean Beach Club. They tell me I must decide by December 6th but cannot reach a dang soul. Save 79% when you book your 5 Day/4 Night vacation at The Point in Poipu. We don't travel as much and our financial situation has changed. NEF, BRITTANY, KARIANA, ANDREA, ALEX. Desired outcome: Relax and enjoy the many attractions in Mexico. Each year I save points from VRI into Diamond so I can use the points. Live the legacy. If you really want a time share, stay away from Diamond reserts & Hilton Vacations. On the surface they say, oh we let you guys have a grandfather clause and if you want to remain in diamond, you can BUT, the caveat is, they are going to strip all the diamond resorts locations except for about 16 that are in the trust OUT of your diamond resorts system with the proclamation that even those resorts are subject to change at any time thusfor diamond owners who already spent thousands and thousands to own and are comfortable with the system and properties they have access to, must either spend a minimum of between 20 and 40 thousand dollars to purchase the minimum point allocation of 4500 points to convert their diamond ownership to hiltons HVG brand, or have their diamond ownership devalued down to 16 resorts, most of them the crappiest in the diamond portfolio save 4 or 5. We told them we'd think about it, and they said the offer was only good for today. She keep talking and manipulating the situation. Menu en widgets. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. The price per points is a small profit to what I paid over the years for my DRI gold status. i do not fit into that creteria either. Enjoy elite dining experiences, inspired by flavorful and exotic locations from across . Equity Estates: Vacation Equity Funds. This sounds like a fantastic upgrade opportunity for quality Diamond Resort owners. andrew keegan obituary 2020; rotary engine vs piston engine efficiency; shelby county today center tx warrants; how many murders in jamaica this year; Select dates to see rates. Many names are tossed around, such as RCI Resorts, Westgate, Wyndham, Timeshare Exit, or Redweek, but we will show you how the scams work exactly. They offer timeshare membership to over 400,000 members. If a reps lips are moving they are lying. Enjoy the USA's picturesque landmarks, the beaches of the Caribbean, the food and drinks in Mexico, the history in Asia, and many more. I was told that there would be a fee associated with opting in--more points--who knows? Diamond Resorts/Hilton Grand Vacations is a scam. we are 19 months out and I can't but can't book Virginia. Polo Towers/ The Club paid for & deeded owners is higher annual maintenance fees. Business Details Location of This Business 10600 W Charleston Blvd, Las Vegas, NV. You will have more amenities than a luxury hotel and all the privacy you . Also, we thought the hard timeshare sales tactics of badmouthing the competition and making an offer contingent on your accepting it immediately were a thing of the past.! Diamond Resorts sells elderly Arizona couple $150,000 timeshare CONSUMERS Company convinces Arizona couple, nearly 90 years old, to buy $150,000 timeshare Rebekah L. Sanders The Republic |. Plus I asked if there will be reduced number of resorts for Diamond members then what was sold to us is no longer valid. I own (have a deed) for a Diamond Resort property in Florida. Free hotel scam alert! The combination of these two companies will lead to the creation of the most prestigious vacation ownership company in the industry. I saw Hilton Grand Vacations just agreed to buy Diamond Resorts. This merger doesn't sound like it was in any owner's favor even the Hilton owners. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Not an easy task. 5 hours later no call back. Nestled along an incredibly beautiful beach, Sandos Cancun Luxury Experience Resort is conveniently located in the Hotel Zone. This company offers timeshare sales, marketing and management. The amount of pressure they put on us was INSAINE! Sent the wrong paperwork twice. Timeshare fraud is very prevalent these days as the Coronavirus pandemic has annihilated most of the travel opportunities. Both Hilton and Diamond are trying to screw the owners out of another $20K. I have recently stayed in an apartment at Thurnham Hall, and have had a stay which wasn't great, in fat it was disgusting. I called it a breach of contract. The Caribbean Islands we offer extend to the Dominican Republic, Jamaica, and the Grand Cayman Islands. The payment was taken by the New Mxico hotel, twice, and I'm now laying out 600, through no fault of my own. The offered us additional gifts, transportation, and meals, despite declining a few times, we finally decided to take them up on their offer. Choose from Costa Rica, Curacao, Dominican Republic, Mexico, Jamaica or Panama to enjoy the all inclusive benefits offered. I am a peoples person so I always take something away from the salesman approach and I respect the hustle. We booked for End of November and were told it takes 48-72 hours till we receive a confirmation. Dont do business with this company!!!! Required fields are marked *. Verification can help ensure real people write reviews about real companies. She told us that We have owned our odd year timeshare for several years and watched September 14 2022 was the day I will never forget. We were showed a website to book on at our contract signing and NOW we are told we CAN NOT use the site and must book through a phone call where we are told all booked. Until check out time, and the woman assigned to this part was very clear and forthcoming when she went over the entire sale, which was NOT how it was presented to us. Vibe to the music in Jamaica, learn the history in Curacao, and the delights of Panama. But at that point I did not want to pay any more maintenance dues. I hope i have a chance bases on the fact that I do not fit the creteria. Or it is simply equal to $157.85 per monthly to keep my membership. I would like to still sell the property. Legitimate companies that buy timeshares do exist, but so does timeshare fraud. Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort. I have outlined the tactics used by their sales staff. I have called 4 times starting at end of Jan. 2023. and each person didn't know what I was talking about. However, there is a bunch of examples below that educate you on how to avoid it. A new twist of the free cruise offer ends up with a scary timeshare scam. Diamond Resorts - Customer service / check-in experience They must have purchased our info from Hilton. Save 75% when you book your 4 Day/ 3 Night vacation at Lake Tahoe Vacation Resort. And they are still trying to sell new membership when the sales staff clearly have no clue what is happening! It was more like $35K. Beware Diamond Resorts conmen lies. Branson, Mo John Lawler Ramona DeChow They lied and mislead us into believing that a Diamond resorts timeshare was the best way to save money and book vacations where ever and when ever you wanted and save a ton of money by buying their points system. For the shorter term, Diamond owners will have to go through the same exchange exercise to book rooms at non-Diamond properties. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. But. Pros. I was told when we did a small point package for HGVMax there would not be fees to transfer our points to Hilton Honors or to roll our points over from Diamondnow I am told there are cost for everything now. Still waiting. They cannot sell more points than they can occupy. This answer was provided by RedWeek contributor, Jeff Weir. I agree with everyone that they are going to try to squeeze us out, but one thing we all have are % deeds in those proprieties, I don't see how they can sell them, if we own them? It is hard to trust anyone now.. Like all of you, I was cohersted into signing the contract. The company has changed ownership twice since we joined and is now owned by Hilton. After a year or more of paying payments and trying to go to a resort in South Carolina I am told they are not booking at this resort and not sure why. Read More. Worse move we ever made. Diamond resorts refused to move dates of our package or refund even with these circumstances. Let me start off we are a family of 7 with a lower class income. I listed my property with Eagle Rock Real estate back in April of this year 2022. Now I have to sell my car to keep my house. From the beginning when I started with Diamond resorts I have been lied to, promised to be treated and get the perks like a member, I was treated awful and belittled at the tour which took a long time. Been trying to transition out of ownership since last October. we have the answer. Diamond Resorts is affiliated with over 200 resorts in the U.S., Mexico, Canada, Caribbean, Europe, Africa and Australia. ML, Thank you, Jeff, for your analysis. Rather than deeded weeks, DRI resorts boast a specialized points system that Diamond owners use to reserve units in destinations like Hawaii or Mexico. Dont fall for their lies and misrepresentation. I am Diamond member since 2007 and last year even upgraded to a platinum membership status. Desired outcome: nothing but lies & scam artists. I took my family to Disney world , we took the leap and saved a few dollars and had an experience my children will never forget. I think she's used it for a total of 17 nights. Stole over $2000 from a disabled veteran. Gave me information that wasnt true and left out important information. #1, continue as is, but diamond would increase my maintenance fees by $800 per year going forward starting in 2024. That will include a centralized call center for all members to make reservations through Hilton, new travel packages that incorporate HGV and Diamond properties, new sales presentations for prospective buyers, new upgrade offers for existing members, etc. Share your photos and videos with others to prove the truth of your words. This will be complicated! I'd like my 11,500 points from Sedona Springs and my 2023 Diamond Points in my account now. They were nice, and told me they would try to sell it. I am interested, if those Diamond owners who did upgrade to Max, I wonder if Hilton got them to sign over their deeds in the Diamond properties? The company operates 99 resorts worldwide and has. No one will answer the phone when you call. My husband and I owned HGV for more than 10 years. For Diamond owners, that should be an upgrade, according to the industry experts who talked to us about Hilton's buyout of Diamond. We are continually told we cannot terminate our membership as the contract we signed is clear. One of the most notorious timeshare ripoff cases is the Mexican Timeshare Scam, aka the Timeshare Resale Scam. Is it even worth paying for it or letting it go, the maintenance fees is no joke. I told him no. I am booking my 8 day 7 night trip in November for Costa Rica in March. We accepted the offer. Cha c sn phm trong gi hng. On paper, the HGV buyout of Diamond appears to be a big win for HGV and a muddled ending for Diamond, which was bought by Apollo Global Management (an investment fund) in 2016 for $2.2 billion. I am single. Anyone on here who speaks positively about them must work for them. I went to the Hotel in Orlando after several calls and they couldn't help me. Cons. Desired outcome: And I'm sorry I said I had no money down and they were like do u have a credit card. It appears to real and not a scam but I remain concerned. A good portion of all-inclusive resorts are located in Mexico and the Caribbeanwhere hurricanes are known to wreak havoc. It is a scam! We also went to the presentation because nothing in the account said Hilton. Diamond Owners need to get together. I am interested in knowing if anyone is, actually, working on a class action suit that you have mentioned? We had the displeasure of attending our owners update yesterday here at Polo Towers so we could learn all the wonderful benefits of the Hilton merger. The sales presentation was very misleading, and of course a hard sale, that we almost went with. I am disgusted by the service I received by leeanne. The long-term success of the acquisition, analysts told us, will depend on HGV's plan to integrate Diamond's mid-level resorts into HGV's high-level resort portfolio while upgrading the overall customer experience of Diamond owners into HGV's culture.