Remember above Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. My pantry was also not anything like I wanted. And they demand payment before they even install. In a statement to Top Class Actions, Closets by Design Inc. and CBD Franchising Inc. deny the plaintiffs claims. The lawsuit states that consumers who were duped into making purchases would not have made the decision to buy if they had known the regular prices were actually false. Closets By Design has an overall rating of 3.0 out of 5, based on over 284 reviews left anonymously by employees. Rahul V.Gandhi. Closets by Design has joined the ranks of retailers that are facing lawsuits filed over the alleged sale of merchandise at fictitious discount prices. A growing number of lawsuits point out problems with price discounting if the regular prices are fake and only used to encourage customers to buy because they believe they are getting a great deal. Thanks ~, This is not a professional company; please dont be deceived by the pictures! He did that but did not use electrical wire, he used scotch tape to tape the wires. The lawsuit alleges that defendants misrepresented the nature, amount, and existence of price discounts on those services and merchandise items. 4) Here is the kicker: the installation person hurt himself because he wasnt wearing gloves. And the pieces that did come were cheap and chipped! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. That should not cost $150. I am a single Mom and needed the promised income to survive. Due to mismeasurements by the salesperson, the fronts of my drawers were not sized properly. Compare. Karen, Dustin, and Naomi would love to help you get started on turning your dream space into reality. What ever happened to pleasing the paying customer, and I paid really good money for their service and product! Annemarie Newbold filed a complaint on . When I tried to call my manager with questions, he was rude and wouldn't answer my questions. Then she told me that they needed to postpone the installation because something unexpected had happened and she rescheduled it for the following week. Required fields are marked *. DRL. How those businesses take care of those complaints is what separates good businesses from the rest. But the installer went TOO FAR, He pulled out the whole power plug, and when I say PULLED that is what I mean. Get 25 Closets by Design coupon codes and promo codes at CouponBirds. Corner wardrobes. Their complaint, which Insider has obtained, alleges that Huntington Reproductive Center, which was founded in 1988, and its in-house . SE Aurora, COcompany in DENVER. I have wasted almost $8000, not to mention 5 days that I had to tak off from work for their installatiom and repairs for shoddy measuring and workmanship. Initial Franchise Fee. administrator or law firm. Add me. One of the installers then called a friend, not an electrician and asked what to do since he knew he had done something wrong because of no power in the room. Wondering if a report is missing? I am not sure if the manager understood that we took a picture of the blood only where we saw the blood. You must contact the Follow. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Copyright 1997-2023 Ripoff Report. 5. This company is terrible and judging from all the bad reviews I hesitate to move forward with this install. I am extremely dissatisfied with this company and their resolving of this matter. I hired Closets by Design to overhaul my garage. The supervisors was super rude when I talked to them. Imagine your Home, Totally Organized! They demand half down so I paid them $600 up front. Many similar stories! They demanded 50% payment up front and have held my money hostage for almost 4 months! He left to get the panel needed, It took 4 hours before he came back with it. HOW LAME IS THAT? The installers for that job were awesome. They couldn't finish the drawers because the side panels were drilled wrong. From start to finish ( and not finished yet) they have been a nightmare to deal with. Hopefully the third time is the charm! 33 reviews of Closets by Design "The designer, working off of handwritten drawings, used white out to make a change to the width of my drawers to make them wider and fit better under a window. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! BIG TIME LIAR! Lawyers for Trump say they can't . The quality of the materials is cheap and just a year after installation I called to have a faulty lock replaced, it was broken when installed, molding was never attached properly meaning it was just placed on top of the unit and not glued or nailed, the front shoe lips came off and upon inspection are held on by two flimsy nails, the drawers in my jewelry case are crooked and separating. To begin with they were missing one panel to complete one of the rooms shelving units. I attempted to cancel this order by E-Mailing their cancelation form but didn't hear from them. This caused a power outage in that room. I did cancel delivery due to work and then I had to wait another 3 weeks. They still have not been installed in my house. Pros. We design storage systems to completely elevate your home. I have to talk to the higher boss to at least talk to someone who is sensible. The molding on the closet was not ordered and after a month of waiting for a date to add the molding, Lynda my designer advised it was never add to the original order. Waited called and was told I did not confirm my confirmation. They do not stand behind the products they sell. The lawsuit claims though the defendants have continuously offered 40-percent-off and $200-off coupons on their website since at least 2015, they have never sold their home organizer systems for the reference prices listed in advertising. The guys that installed them were thorough, kind, considerate with my home and did a great job adjusting to my crooked 70 year old closets. This rating has decreased by -1% over the last 12 months. Actions does not process claims and we cannot advise you on the Start by making . Design. After several more attempts to talk to somebody responsible I finally desisted from my efforts. Specifically, plaintiffs claim that the company misleadingly offers 40% and $200 discounts off of reference prices when, according to the complaint, the organizer systems were never sold for the reference prices and the discounted prices were . All rights reserved. Jul 2015 - Present7 years 6 months. Frankly, it was 2 closets. Their designer visited our house and came up with designs that we thought that we could live with. His friend told him to tape up like color wires and the power should go back on. But the reality is you are luck to cover your gas and car usage costs. I called them to give me an estimate and when they gave the estimate it looked higher than my budget, we said no and let it go, after 2 weeks at the end of the month the manager called and told me that they will do it for a cheaper price as they wanted to get the sales before the end of the month, we agreed upon a price and the next day the sales person came to our house to get our sign for the contract, this is where they cheated us, she brought the same design but at one corner they changed the depth of our cabinet from 20inches to 16 inches without notifying us, we overlooked it as we trusted them and the sales person was nice and signed the papers. This review was chosen algorithmically as the most valued customer feedback. A set of cabinets was installed over my washer and dryer. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. THE 40% PLUS ANOTHER 15% ONGOING COUPON IS TOTALLY RIDICULOUS. What happened with your lawsuit? However, the installer never asked me for payment nor the information for the card I wanted to use. I told him to stop, go back and have her figure this out AGAIN. However, a new class action, Grevle vs Closets by Design was filed on May 3rd, 2019. Every call was it should be in tomorrow. After about a week of this excuse and getting more and more upset, I finally called and was told that the panel was in, and they would be there the next day. Get Your Closet Anized So Ng For A Trip Is Breeze Wcnc. Don't apply to this company . A proposed Closets by Design class action lawsuit says the custom closet company offers discounts that are inflated, drawing in customers based on the buyers belief in the misleading pricing scheme. I built a house from the ground up and never had more hassle than I did with this company. and removing trashleaving the caulking. A second deposit on final design and measurements was provided for $1, 673 on 4-7-21. Copyright 1997-2023, Ripoff Report. This post is only the beginning. PCR works with companies to arrive at their desired results. settlement administrator or your attorney for any updates regarding Only 3 drawers on each piece: $1700. Lesson Learned! They offered to set another date (for me to take off from my job) to return, but I refused, also refused them the additional $600. Waterstone Management Group is a boutique management consulting firm. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Custom Closets Closet Design. I worked for this company out of the Manassas, VA, office and have nothing but good things to say about them!!! That is when I found out that he took the wires he pulled off the power unit and just pushed them back into the wall. The Judges overseeing this case are Karen E. Scott and Josephine L. Staton. This comment was posted by a verified customer. HomeStars Closet & Storage Solutions Closets By Design - Toronto. Im dealing with the same issue. Does AOL still exist? I advised her what I needed as far as a master closet, laundry room and garage. NO IT WASN'T I had to call everyday for a week to finaYl find out that it was in and could be installed. Verified customer. Dont do it they got me too. Much, much higher. More than 100 customers now say in an amended suit that they suffered physical injuries like hair loss . I want a discount taken off for all the mistakes that were made and reimbursed for an electrician to check on that outlet. Not to mention there fictitious sale they suck you in with and the large deposit youll never see again. I am confident they will do soI'm ready to delete this entire comment, I just can't figure out howWhen I do this entire complaint will disappear. We are working to get them on the blacklist for the military. A FRP includes any audio, video or visual representation that states or suggests a specific level or range of actual or potential sales, income, Closets . He was here for 14 hours doing a very small closet and a craft L shaped unit. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There were some complexities that Erica promised to review before going final but this never happened. 3rd set of file drawers? Then he realized he had to get another board. I am so blessed and thankful that I decided to read reviews on this company because I had an apt with a designer this weekend and I have until today to make a decision. I was a designer for closets by design. So, its 2021 and I had a great lady named Hillary that worked with me to find what we wanted. Please download the PDF to view it: Download PDF. Read our Newswire Disclaimer. 19-cv-77, C. D. Fake invoice scam targets business owners. The next morning, I received an e-mail from No-Closet by No-Design confirming another installation day. I tried to work with the company I am pretty easy going. This was a week later. On installment day the installer goes over the measurements with me and low and behold, that crazy designer had designed 20 inches of the closet to be directly behind the radiator! I was told it would be in the next day. Depending on the material, size, and design, you can get customized closets at a cost of $1000.