Your own home. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. London However, despite our best intentions and hard work, things can sometimes go wrong. Fire safety information for your council house or flat. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. The London Borough of Camden Council. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Browsealoud Accessibility News. Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. This is a True/False flag set by the cookie. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . Introductory tenants are usually limited to minor improvements like redecorating inside. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Content and site Copyright Crawley Borough Council 2020. Crawley Homes has implemented a new housing IT system. a missed waste collection or reporting problems like flytipping or litter.) Written by on 27 febrero, 2023. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. List First. Call us on 0333 050 8887 to start the process or fill in the form. London For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. If the damage is caused by vandalism, report the incident to the police and get a crime reference number before reporting the repair to us. Hotjar sets this cookie to detect the first pageview session of a user. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. You can change your cookie settings at any time. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Corporate purchasing card services for the London Ambulance Service. These cookies do not store any personal information. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Report an empty property. Password (min 9 characters including a number) *. Requesting online means you can: make your request at any time of day or night. Assessment of housing need under the Housing Act Part V11 (Homelessness). Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Somers Orchard - former Horatia and Leamington Houses site. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. These cookies do not store any personal information. crawley borough council housing. If youre a secure tenant, you have the right to carry out improvements to your property. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Housing Options Team Leader at Crawley Borough Council View profile View profile badges . To help us improve GOV.UK, wed like to know more about your visit today. i-housing Our online portal for council tenants and housing register applicants to view and bid on properties Finding a home Apply for council homes, housing association properties and. You can report all repairs, including gas and water, using our online form or on 01293 438111. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. Copyright Andy T - 2021. Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. This website uses cookies to improve your experience while you navigate through the website. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. Yes, the council is responsible for most repairs to your home, this includes things like small leaks as well as emergency repairs. Council news, community updates, local events and more. How we can help young people in Crawley with housing issues. When there is a formal legal claim against the council or legal dispute. Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. After treatment and removal, the affected areas can be redecorated using anti-fungal paint. Content and site Copyright Crawley Borough Council 2020. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 701 were here. They may be able to provide an apology, explanation or other action to resolve the complaint quickly,without having to use the formal complaints procedure. Loans are interest free, will be subject to Legal Charge Agreement and registered as a land charge on the property. Residents in Cricklewood have benefited from a major volunteering project to transform a community garden as part of an investment in housing maintenance across the borough with Wates Living Space. Crawley Borough Council Report to Overview & Scrutiny Commission . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. This involved safely transferring 47 staff via TUPE from the previous repairs provider, some of whom had been furloughed or categorised as coronavirus high risk. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. You also have the option to opt-out of these cookies. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. If a fault is caused by you, your family or friends, or through negligence of failure to meet your obligations under your tenancy agreement, you must pay for repairs. You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Completion of the Stage 2 review concludes our complaints process. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The team were very helpful and understanding of my dangerous situation. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Map. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . Damp, mould and condensation are common problems all year round but can be a lot worse in winter. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Dear Crawley Borough Council, A contract was awarded by Crawley Borough Council to Mears covering the management of responsive repairs, planned maintenance and empty dwellings for Crawley Homes properties from 1 April 2020. Apply to Council Housing jobs now hiring in Crawley on Indeed.com, the worlds largest job site. More. This category only includes cookies that ensures basic functionalities and security features of the website. Report a repair online for your home. Tenant and Leaseholders Housing Repairs Review questionnaire. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Leading affordable housing maintenance provider, Wates Living Space, has introduced a new repairs and maintenance tracking system for residents, in a move to enhance customer service and operational efficiency. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. We will take firm action against anyone who does not allow access for this. Wates Living space has provided 21 high-spec laptops for residents of Clarion Housing Group in London. Contact your council if youre not sure. Wates Living Space is one of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. The pattern element in the name contains the unique identity number of the account or website it relates to. Read more: Only 10% of council housing repair jobs ever get checked Read more: Ali accused of cover-up over findings on . Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. The Wates Community Learning portal is a digital platform providing access to over 50 nationally accredited courses. Wates worked closely with the Council to implement a range of innovative methods to train staff and prepare vehicles and equipment to enable housing repair work to begin across the borough. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. If this has not been done, email chcompliance@enfield.gov.uk. Harbour Exchange Square Crawley Borough Council invites tenders for the provision of services from a team of specialist business grant consultants to support delivery of the Green Technology Business Grants Programme, as . We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Crawley Borough Council. Crawley Borough Council has considered your request and decided not to provide you with this information. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. Crawley Borough Council. These services include waste management, housing, planning, leisure, taxation, environmental and community services. Coventry If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Hotjar sets this cookie to detect the first pageview session of a user. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. If necessary, they will arrange to remove or seal it (through our repairs team). If it is an emergency and you do not let us in, we may force entry. The number . Have you made a complaint about any of the following types of damage to your council or housing association and they werent fixed? Call 01293 438111 Report a repair online Visit the Town Hall Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Call-off contract under t. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. However, where we feel a complainant is behaving unreasonably, we will take appropriate steps to address this. More details are in our Complaints policy. There are another 15 similar residential tower blocks around the borough. see all the appointment dates and time slots available, and choose one that suits you. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Tell us what went wrong, dates applicable to an incident youre complaining about, supporting documents and how you would like us to resolve the matter. We will attend within 4 hours to make the situation safe. Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. These include: Rent enquiries including difficulties paying your rent Mutual exchange. We also use third-party cookies that help us analyze and understand how you use this website. Wates Living Space has responded to the Governments latest announcement of additional funding for carbon retrofitting of social housing, calling for a nationwide plan of improvement. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. Applicants for both the above schemes are subject to a Financial means test to determine eligibility. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. Exchange Tower The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Useful contacts West Sussex County Council 01243 777100 9am-5pm Monday-Friday westsussex.gov.uk Central government gov.uk Sussex Police 101 (non-emergency) 999 Citizens Advice Crawley 0344 477. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Discretionary Loans Information (PDF, 86.6 KB). It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area Write by: . Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Living in a state of disrepair can have very serious effects on your health and wellbeing. Home; Features; Services; About; Contact; Login; Get Free Demo Request a repair to council property. This is often referred to as filing a compensation claim for despair against a housing association landlord. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough. If you are a council tenant, we can take care of some of the repairs to your home. This cookie is used to store the language preferences of a user to serve up content in that stored language the next time user visit the website. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Search. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. The number of organisations that expressed interest in the tender. Information about ourAnnual Gas Safety check and how to maintain your central heating. This applies to all properties where gas can be used. If so we can help you claim compensation on a NO Win, NO Fee basis. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Housing support and other services in the home for elderly or disabled people. This is a Hotjar cookie that is set when the customer first lands on a page using the Hotjar script. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Housing Disrepair Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. The pattern element in the name contains the unique identity number of the account or website it relates to. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Telephone: 0300 1113000. Find out the latest coronavirus information on housing and homelessness. Leaseholders and Freeholders . Dealing with a complaint is usually a straightforward process. We also use third-party cookies that help us analyze and understand how you use this website. Home. The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. The council should repair any damage caused by maintenance or building work. Share Friendly and fun place to work Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. Pay for a garage or parking space. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Find housing . Get premium, high resolution news photos at Getty Images Mar 06, 22 (Updated: Aug 27, 22) If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Telephone: 0300 061 0614. Crawley Borough Council mobilisation CASE STUDY Project overview Wates Living Space was awarded a 10-year contract to perform housing repairs for Crawley Borough Council and successfully mobilised its team in the middle of the pandemic using virtual communications to help maintain safe, effective social distancing. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages.