If I do (which I hope I dont) can I appeal it since I paid, albeit 8 days too late?.. Try this, AndroidGeobells Location ReminderAlert yourself when you reach or pass a certain location.Get it here. The system is not logical and has many gaps. When you believe a Dart penalty charge is incorrect, you have the right to appeal it. If you don't want to complain online, you can do it by phone or letter. They have prepared scripts to cut you down when they are speaking to you. After this I completely forgot about not paying, I have just remembered. Certainly worth a go. sanef Operations customer service email address CustomerService@dartford-crossing-charge.service.gov.uk, The SANEF website is https://www.saneftolling.co.uk/, I have received a PCN last week and I am looking to pay just the crossing as it is the first time this happened but I cannot see any option to do that on the PCN I received. What computer are they using on the system, A sinclair spectrum . I watch English TV and I have seen programmes where these debts are put into the hands of bailiffs who have Automatic Number Plate Recognition Cameras, they are everywhere and if your car passes one it will be flagged up immediately, then you get followed and stopped and if you do not pay the fine, which will get massive in time, they will confiscate your vehicle. You should appeal this. I would like to complain as I cant agree to pay the penalty. Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. In a lease van. I didnt open an account just made a one-off payment. about my passing through there on 25 Sept 2015. Hi Joel Ive just had JBW come round to my house, after visiting my place of work, informing me I now have a CCJ against my name and owe them over 400 from a crossing I made on 6th Jan and paid for on the 8th. Hi, I crossed the bridge at around 5pm on Monday 5th Oct. Pay now the standard crossing fee and you should be fine. Im writing from Italy with the help of a friend translator Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. And by us consenting, contracting and complying we are then complicit by paying money by way of taxes for them to use, thus becoming an accessory to the crime. 3) I have been abroad for the last 12 years and just returned to London I am sure the crossing was free on Sunday before, why has this changed ? Then received penalty notice, which said we only needed to pay 2.50 as it was first time offence. How can I deal with it, any suggestion? On my latest challenge today they have again said they have now flagged any photo read by the computer as my registration to require human confirmation so it can be changed to the correct registration ending L. I have no issue with the people at the call centre, they are all very professional and polite but the computer recognition system clearly doesnt work and their manual actions so far do not resolve those problems either. Its the best option in your situation. What can I do? This whole set up is a total farce and I feel sorry for any visiting tourists who get caught out by this. Today received a PCN for 70 for a hired vehicle which had a Tag fitted. I did not know I only had 1 day to make the payment and ended up forgetting about it. Many drivers have also complained the system is heavily biased towards those with online access. The charge varies depending on the type of vehicle and time of day. A MOBILITY ISSUED VEHICLE only is free and that is on the registration so is picked up as you go through. Choose when I arrive5. By chance, I have today found the relevant information on the web. I had no idea. I used the crossing on the 15th of October 2017, and paid 5 for 2 crossings (1 north bound, 1 south bound) on the 16th and received a receipt via email. Your email address will not be published. If you believe you should not have been issued a penalty charge notice, you can challenge it by making a representation. We therefore also extend this offer of cancelling the penalty charges for these crossings, provided that all outstanding charges What a screw-up! First the Lendal Bridge in York, now the Dart crossing. Not to mention, the traffic that still exists at the toll northbound, they make you wait and then they make you pay for it. I checked my account the next evening to see Id been charged for my return journey but not the original one. When I asked why would I pay 5.00 for a return trip instead of just 3.00 for a single trip the operator told me that she thought I had just paid them extra!!!!!! At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. I would go online and pay. Dartford Crossings current guilty until proven innocent policy appears to be an EU Human Rights test case waiting to happen. I confirm that I have not. I thought this was correct as the PCN was for 70 and I was paying the toll charge of 2.50. You can complain to the authority because of poor signage, for example. Careful about disabled use. Its my responsibility. We crossed on 28 August. They charge an Admin fee! As a foreigner we were not informed about the charge. Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? They the meter. Forgot to pay and called them four days later and they tried to charge me 37.50..!!!!!!!!!!!!!!!!!!!!!!!!!!! Then pay and you should avoid a big fine. Bill of rights act 1689, protects people from having to pay until convicted there is no due process. You can pay these online, and if you don't pay within 28 days the cost might increase by 50%. The letter said, it was issued on 5th of Sept. And yet they penalise us if we are unable to be on line. At the crossing itself, there is no sign bearing the actual URL for making an online payment; If other means of payment are available, I did not see any signs displaying the means of making payment by an alternative means. I live 90% of the time in Germany. The penalty charge of 70 will increase by 50% to 105. Yes, I fully agree with you Alan. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Hi Pete, We thought great thats okay as we have already paid a few days ago. If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. The best way to pay for a Dartford Crossing is to use the official website. I have not received a PCN and so I have no PCN number. Visiting Britain from abroad once a year, and never having done any payments through Payzone yet, I simply wonder how does this work do I just pop into any payzone store, tell them or type in my license plate, and pay the 2,50 cash, or do I still need any kind of account anyway? A motorist was left fuming after being slapped with a 70 toll fine when cameras mistook his two-seater convertible for a BUS. but their response will be within 40 and 50 days so I really dont know what to do now. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since.. The result? MoneyNerd is not associated with MoneyHelper, we just think theyre great. It is set up for you to fail. Penalty for failing to do so is up to 1,000. My bank statement shows that I did pay. I feel annoyed that if it hadnt been for my cousin telling me the barriers have been removed & you now have to pay on line I would never of known anything about it, we are traveling from Nottingham to visit my relatives in Kent, we are due to travel on 1/11/15 so we will see how well things are sign posted, I have also just received a penalty notice for a crossing made on the 22.06.2015 which I paid 5.00 for on the 26.06.2015 , rang up yesterday the advisor couldnt understand it as a note had been made on the account that two crossing were made but they have only confirmation payment of one 2.50 . They must be making a fortune from forgetful people like myself or the elderly. Figures show 300,000 drivers failed to do this in one month alone. What it does not say is that paying before you get a letter just puts your cash in credit and is not used to pay for crossing. Reasons for appeal to the independent adjudicator must fall into the following: You were not the registered keeper of the vehicle when the alleged contravention occurredThe vehicle was taken without the owners consentThe owner is a vehicle hire firmThe road user charge was paid on time and as requiredNo user charge or penalty is payableThe penalty exceeded the amount that applied in the circumstancesThere has been a procedural impropriety by the charging authorityCompelling reasons, Start your appeal hereClick here for further information on starting your appeal to the independent adjudicator. This was the first time I have used the bridge with the new payment system. But this system probably collect a lot of money by snaring all these drivers Theres no web address on the signage, so motorists are paying the wrong charge. I crossed the bridge on 10th August in rented car. Pay by post: If you really dont like using new technology, then Luddites will feel at home with this err handy pay-by-post option. MORE WORK as a result of Beaurocratic Bunkum!!!!!!! East Midlands Airport Meet & Greet Parking, Click here for further information on starting your appeal to the independent adjudicator, https://www.gov.uk/pay-dartford-crossing-charge, Bristol Airport Drop-off & Pick Up Charges, Stansted Airport Drop-off & Pick up Charges, https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal, CustomerService@dartford-crossing-charge.service.gov.uk, http://www.bbc.co.uk/news/uk-england-30633955. Pre-Owned 2014 Dodge Dart SXT Blue Streak Pearlcoat near La Vista, NE at H&H Kia of Omaha - Call us now 402-331-9100 for more information about this Stock #K00605A So, all of those people who worked in the booths are no longer needed, but the price has gone up by 150%! I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. Came back from Cornwall this saturday, had a nightmare 10 hour journey. Check your bank account when you think a payment has been taken twice when you used the Dart charge. 1. This is the first time I forgot to pay. I have received Penalty charge notice and I paid them over the phone and received emails for confirmation. I, too, did not have any idea of the changes. This is just extortion. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. Hello I would certainly appeal on the grounds you could not have resonably been expected to pay on time. 8. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). So i registered for an account at the website and deposited some money via creditcard(no other payment methods, how convenient), so far so good. I did ring up customer services but that guy not very nice and not helpful. Hoping that I can appeal this. i then used it on the 8th of Feb 2015. I paid 2.50 for the 05/09/15 then called customer services to ensure that i do not have anything further to pay. The company that runs the crossing are just a bunch of con-artists. There should be a clear distinction made between people who have paid the charge before a PCN is issued (ie. now as long as we have the 0300 phone number but unless we are going to Kent or Surrey we would now use the anti- clockwise direction of the M25 to save the hassle especially for Gatwick or Heathrow. I called them up and they said to write to them explaining my circumstances which I did. Thanks. Good luck. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance Most importantly, the amount will significantly increase to 70 (discounted to 35 if paid within 14 days). Thanks for your post pcn and well done on taking your case forward successfully. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. Siccome sono una persona onesta, ho preferito pagare, con quei soldi sarei salito volentieri sulla london eye con tutta la famiglia e mia figlia e ho rinunciato perch londra per unitaliano cara, mi scoccia veramente tanto avervi regalato quei soldi per un tunnel, adesso lo so la prossima volta piuttosto di passare per il tunnel spendo il doppio di carburante. What an absolute scam, where does the money go from the fines? Appeal to the independent adjudicator: If your appeal is one of the few that are rejected, you can take it to an independent adjudicator. I will then find out why the option is missing. He called me to ask me to pay, I put his registration in and it was confirmed the make, model and colour of his vehicle. So Ive done that online and now I wait and see. All this makes sure, everyone can pay up! If it was in the same car you might get the fine however, as she paid, the system might get confused and not issue a charge. pathetic service ! However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. You will receive it in Word and PDF formats. (1) We are not 100% sure which vehicle we will be using, or we might even use the bike. Just the Government again hitting the motorist for more cash. as sorry, Im not in condition to write well in English myself. Have appealed but not holding out much hope. According to the gov.uk website, disabled drivers/ vehicles are still exempt. If the former it seems a very good idea, seems one would win all round. Returning from two months abroad I saw no information signs and (stupidly) assumed that the barriers were open due to weight of traffic. These are legally enforceable and are fines issued by local authorities for infringements on public highways. You have the right to get an independent adjudicator involved if the authority rejects your appeal against a Dart penalty charge. The sanef Operations customer service number is 0300 300 0120. I spoke to someone at the accounts department who did confirm that Id paid but I would still have to go through the standard appeals process What a complete waste of time Luckily I had kept the receipt & it was also confirmed in my bank statement. Rod Himsley. I remembered to pay at 2 minutes past midnight Aaagh! Yes, you can. The fine is reduced to 35 if you . Yes, you have 24 hours to pay the charge after crossing the Dartford Crossing. Dont know if it is worth paying for it online? A real mess that needs sorting out though. , and email your request to info@highwaysengland.co.uk. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. Dont know if that helps, and you may not want the stress involved. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. We used the tunnel for the first time since the new system came in. Its fine if you have permission from the owner. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! Well, I can guess; they will sail through the barriers, oblivious to the implications, as I did. Had to telephone instead! I paid the 7.50 over the phone and they emailed a receipt. ..DC- You have to wait for the penalty notice to see if you are offered the 2.50. The purpose of the penalty scheme is to encourage compliance with the payment system. From my experience to date: Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. Since it was in a hire car, I have no idea if anyone using this car has missed previous payments and thus whether any 14-day extension will be granted. Summers was infuriated by roadside signs sending drivers online to search services such as Google for the payment website opening up the potential for scammers to take advantage of confusion over the correct website address. It should have done for a first offence. I was thus unable to search online. I am at my wits end Pls anyone within advice thanks Kellie. When I reached my destination my hosts were unaware of a crossing charge. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. Where Dart Charge accepted payment, and the result was an unpaid crossing for which it was intended, they are not entitled to hold that on account of a future crossing. On reading I can see if you dont pay you get a notice, Is there anyway I can find out if I was fined and how long will it be before I get a notice? The signs really need improving. THIS MUST BE CHANGED. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. The amount of time and distress is good grounds, I would imagine. The web page did not mention any outstanding crossings, so I took this as my payment was complete. I informed them that their computer system had told me what to pay (5.00 return) and that I had paid it. Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. The time given for payment is way too short and the fines are out of all proportion. Can you please advise on what I should do? It is often without any intention cause any inconvenience to anyone. PO BOX 842 Surely there must be a limit as there would be for a speeding fine by the police. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. i dont even know i have crossed the Dartford crossing on 16/01/2016 ,but i dont know any thing about the crossing charges. I have appealed and await the response. I was travelling with my family on holiday, and a part that I didnt know any thing about new rules No probs Dennis. You would think so but I expect the millions in fines looks good on the balance sheet. Signage on the M25 urges drivers to search online without giving a website URL. the mail services goes slowly, and they were in late with the deliveries. please help me, this is just not good enough if i am charged anymore i will be taking this further, im not sure if i owe 2.50 or 5.00, this is unexceptionable.. Hi Caroline Just to make it clear we dont run the crossing, this page is designed to help drivers get the information they need to avoid fines. I paid the Dart Charge online after the midnight dateline but before receiving the penalty notice. Motorists must pay a fee to use the tunnel, although exemptions exist. My daughter has my car, drove down south to visit a friend on 3rd July, and on 5th July crossed the Dart, only for me to get a PCN issued 23/10 almost 4 months later. I had no idea of the changes regarding Dartford crossing and subsequently forgot to pay for journey down on 6/2/16 and back on 8/2/16. And now Im getting penalty straight away? My company has been insured at Lloyds for over 10 years at approx $2MM premium a year, we have never had a loss. But its separate from any Dartford Crossing-related matter. They have all our details, and can send out a fine snappy enough. Where someone has paid a day or two late, and before Dart Charge have even begun to take action on the unpaid crossing by issuing a penalty charge notice, they can be few, if any, reasonable grounds for issuing a PCN, given that the purpose of the penalty system is to encourage compliance with the payment system. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. no barriers, no man at the tollbooths and I cant remember any sign over there She did not understand the toll charge system. You can manually top up the account or set it to add funds automatically. Theoretically, yes, although the penalty charge notice would have to be for the penalty amount of 70, and could not include the crossing fee. first offender for goodness sake the criminals are those extorting money out of people, such as government no less. I live up north too and there are 10 in my area so no excuses. It seems I paid it wrong as I paid it as a one off payment and not a PCN. As it is I am now apparently liable for a fine of 2 x 105 pounds. I dont have any problem paying the toll charge itself. Chiedo se possibile un rimborso e una risposta. Editor, Marcus Herbert. I drove on the crossing on the 24.5.15 I didnt pay the toll and I received a PCN on 22.9.15 as it was my first offence I paid the 2.50. Pretty disapointed that i had opened an account and monies were taken without my permission. So sometime in January 2020, a PCN would have been sent to the address on the V5C. I did forget to pay on time but went in and paid when I remembered. As somebody else has commented, the whole system seems designed to trick you into having to pay an extortionate charge. But when the government itself acts like this .!!!. 0300 300 0120. Leeds where they asked me for a payment of the DART CHARGE Looks like I will have to phone them. Penalty charge notice number This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. Make it easy for people please. Have 4! At least I was allowed to just pay the 2.50 and avoid the fine, which I did right away. I now have a charge certificate saying that I never made a representation in time? Furthermore to avoid this happening again we have now tried to pay in advance for a further trip (due 17th /18th January). Do you know where the leglislation says that they can enforce the deadline of midnight the next day? Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. Book your airport parking, hotels, lounges and travel extras to find out why this family-owned firm continues to offer the best service available. Is it possible that someone else has used the car at the crossing? Two months after the incidents. I look forward to your reply as soon as possible. I got pipped by cars behind me who obviously werent paying either so I carried on. I refuse to pay a penny!! though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Best regards, Hi Trevor, I would certainly pay try to pay for all the crossings making sure you keep proof of payment. Hope it helps.https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. Hi this has happened to me too. They have asked I pay another 5 or they will charge me the fine of 70 if I delay (aka appeal). There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. Anyone had the same situation and recommend next course of action? Also please consider that the 14 day deadline for should commence on the date of the re-issue, if indeed it has already been issued. This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. the hire vehicle company also charging me 35.0 for each incident. Hi Thanks for your post. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? Note, things do change and sometimes we do miss things (were only human! (3) We dont want an account as we might only use the crossing maybe 6 times a year. I would try now and wait and see. What are my rights? They said the cant help otherwise. Increased to 105.00 if not paid within 28 days. Why I need to pay for some one else? They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. This option lets you pay for pay for individual crossings up to 12 months in advance. steve. Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) I agree with Alan its nothing but a big brother government scam. In view of this, on Thu 06/08/2015 at 18:21, I paid 5 online, to cover the crossing made on 28 July and in advance of an anticipated crossing on 8 August. Hi If it is your first time you should certainly be fine. This is no longer the case. I have to pay the further 70 or 114.28 Swiss Francs by the 3rd of October, so I have a little time. No prices, no method of payment, no official guidance. I only knew about the payment of the crossing on the way back when I realised there were no toll booths and their were signs explaining I had to pay online before midnight. I just phoned them (0330 300 0120) and explained that I didnt have a clue there was a toll in operation as there were no signs or toll booths. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. Thanks, Hi Paul, not sure if you received a reply to your question on the Dartford Crossing, but over the weekend i received notice of a fine for a crossing made in December last year, if you did find out if there was a time limit would you please let me know. I dont know why, I only can assume that along the Christmas festivities Went across the crossing at around 1pm on 28 June.