Seller Commission and Payment Processing Fees. If the seller doesnt resolve your problem, you can escalate the dispute to a claim. Since we are not the payment processors, we cannot provide payment support to you or guarantee payment features. The buyer sent me another message today and threatened me with, "Your account will be shut down." If the Product you receive is not as described on the Services, then you may request a return by first contacting the applicable Seller in accordance with their return policy. Right to Share Other's User Content. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. If you are a consumer who resides in California, you hereby waive your rights under California Civil Code 1542, which provides: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.". We will notify you if a potential Buyer makes an offer on your Product Listings. Reddit and its partners use cookies and similar technologies to provide you with a better experience. He paid and everything and i got the package ready to ship tomorrow but he hits me up claiming the pants look off ( they were purchased through farfetch and are 100% authentic ) and wants a refund or he says he will file a claim through paypal. Yes, you can request a refund on Grailed. Click the item you want to dispute and click Continue. We want these terms to be easy to understand, so we added some simple summaries throughout. If a buyer requests a refund on an item they purchased from you on Grailed, you are not required to provide one. You can issue a full or partial refund within 180 days of the original payment date. Please respect our trademarks and brands. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. There are a few things you can do to find trusted sellers on Grailed. I do not want to refund either becayse i want the sale obviously. The first is to check the sellers feedback score. What follows are some ground rules all Grailed users must agree to: If you have any questions about or suggestions to these Terms, please contact us at help@grailed.com. We ask sellers to be responsible for their items, follow the law, and not mislead buyers. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky. I won't receive any negative feedback for that from grailed? 12. The only two ways to get your Grailed refund is through DoNotPay or PayPal. User Content Prohibitions. Currently, Grailed Payments offers must be completed via checkout once the offer is accepted. Enter the amount you want to refund. Requesting compensation for poor service feels equally tiring. If you are an individual not using. If anything is wrong, please send an email with all the details to. If you purchased something on Grailed and the item does not fit to your expectations, the seller may not be required to accept a return. Commission rates are subject to change at our sole discretion, upon notice to you. Although we may choose in our sole discretion to intervene or attempt to resolve a dispute between you and other Grailed users, you agree that we have no obligation to do so and that all transactions are ultimately solely between you and the applicable Grailed users. You have 180 days to file a dispute from the day you purchase the item. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Cookie Notice Grailed is one of the largest online marketplaces for brand new and used clothing pieces that are curated to tailor men's styles and preferences. Technically speaking its Grailed policy that all sales are final, which means this is your policy also. For more information, please see our Process. Press question mark to learn the rest of the keyboard shortcuts. I won't receive any Notwithstanding, in the event Grailed determines that a shipment was not fulfilled (including if the tracking information provided appears to have been fraudulent), Seller is required to refund the applicable Buyer, regardless of Seller return policies. If any portion of this Section 20 is found to be unenforceable or unlawful for any reason, to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration. Sellers and Buyers are responsible for complying with all laws and regulations applicable to the international sale, purchase, and shipment of Products. The colors of Products included in Product Listings may depend on the settings of your monitor or screen, and therefore the color of Products on your display may differ from the Products that you receive. Click the Once you have logged into your Paypal account, you have to go to the " Activity " tab in the navigation bar. Press question mark to learn the rest of the keyboard shortcuts. You have to agree to this process to use. In addition to the disclaimers listed in Section 15 below, you agree and acknowledge that with respect to any purchases of Products (a) the sale is solely between Buyer and Seller and Grailed is not a party, unless Grailed directly lists a Product Listing; (b) Buyers and Sellers are responsible for investigating and resolving disputes (including returns and refunds of any Products purchased); (c) Grailed is not and will not be responsible for the acts or omissions of any Payment Processors, including any failure or refusal by them to process a transaction; and (d) Grailed will not be liable for any unauthorized or failed transactions (Grailed's enablement of a transaction does not mean that a Buyer has sufficient funds, or that the transaction will be authorized or processed). Grailed will determine in its sole discretion whether to refund a purchase under the Purchase Protection after an investigation. Include your order number and the reason for requesting a refund. However, we can say that Grailed is a safe and reliable platform to buy and sell designer clothing and accessories. ANY DISPUTE MUST BE FILED WITHIN ONE YEAR AFTER THE RELEVANT CLAIM AROSE; OTHERWISE, THE DISPUTE IS PERMANENTLY BARRED, WHICH MEANS THAT YOU AND GRAILED WILL NOT HAVE THE RIGHT TO ASSERT THE CLAIM. Our expert moderators ensure all listings posted for sale are 100% authentic. The most common type of fake is a counterfeit item. You may resell it if you'd like but Grailed authenticated the product and it was listed as it was described." Product: https://www.grailed.com/listings/36988517-fucking-awesome-x-streetwear-fa-embroidery-beanie-black-new, Screenshots of our conversation: https://i.imgur.com/6dlTNGK.png https://i.imgur.com/7NzmD7B.png. For full details, read our eBay Money Back Guarantee policy. Dont refund. :/, Does the buyer have any grounds to request a refund solely because they do not want the item? If the buyer wins the claim that they've opened, you will have the opportunity to appeal it. Shipping. Other times, they will try to sell an item as an authentic item when it is not. Click I want to receive a refund. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Log in to your PayPal account to check the status of your refund request. Luckily, DoNotPay can assist you with filing a claim and demanding your money back. For more information, please see our (the "FAA"), to the maximum extent permitted by applicable law. With over 500,000 members worldwide, Grailed has built a strong community of fashion enthusiasts who are passionate about quality clothing. If you have purchased an item on Grailed and would like a refund, you may request one within 48 hours of the transaction. Please note that PayPal's program caps reimbursement at $30 per shipment, and Grailed can only reimburse up to $50 in addition to PayPal. However, it is generally considered good customer service to do so, especially if the buyer has a valid reason for requesting a refund, such as receiving an item that is not as described. Further, to protect ourselves from risk of liability for your actions as a Seller, we may at times recommend that an applicable Payment Processor restrict a Seller's use of that Payment Processor's services based on certain factors, which may result in such Payment Processor imposing such restrictions. If the Seller's claim is eligible, Grailed will reimburse the Seller the amount that the applicable Buyer was able to recover through the applicable Payment Processor. If the seller agrees to issue a refund, they should do so through the PayPal claim exclusively. sweet potato sushi roll calories. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Seller Initiated Refunds. Click Continue. Binding Purchase. Click the item you want to dispute and click Continue. If you have a problem with an item you purchased on Grailed, were here to help. If things go really wrong, this is the process we will use to litigate the issue instead of going to court. Shouldnt need anymore info than that. Grailed Purchase Protection We want you to feel confident buying and selling on Grailed. If he has no proof of inauthenticity outside of it feels different then he has no right to a refund. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. According to a recent article, Grailed has approximately seven million users and over three million product listings. Founded in 2018, Grailed has quickly amassed over. Apply for Your Grailed Refund Through PayPal We've already written about the PayPal refund policy in greater detail, but in summary, here are the steps you need to take to claim your Grailed money back: This includes your right to obtain refunds where appropriate. These Terms reflect the entire agreement between the parties relating to the subject matter hereof and supersede all prior agreements, representations, statements, and understandings of the parties. All you need to do is input your return address into your address book via the Settings page. This post may contain affiliate links, which means we may receive a commission if you purchase through our links. Conversation update: https://i.imgur.com/w2OvhQD.png, If you have the order confirmation send it his way for his own peace of mind but in my view the buyer has no grounds for a refund here. I am from the US and a buyer from Canada is requesting a refund for a beanie because he claims that the material and sizing are different than what he had previously owned. As a Seller you are responsible and agree to collect, pay, report, and remit any and all local, state, provincial, federal, or international taxes (including VAT and sales tax) that may be due by you, and as a Buyer you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due by you. Apply for Your Grailed Refund Through PayPal, Pick the transaction you want to be refunded for, Scroll to the bottom of the page and select, Clarify whether you have received your item, Enter the amount youre claiming back (full or partial), This Is How DoNotPay Can Secure Your Grailed Refund, Provide details about the transaction in question, Contact your bank and send the chargeback request, Attach the Visa or Mastercard rules and policies in accordance with the, How To Check the Status of Your Refund Request on PayPal. Service 24. Except for small claims disputes in which you or Grailed seeks to bring an individual action in small claims court located in the county of your billing address or disputes in which you or Grailed seeks injunctive or other equitable relief for the alleged infringement or misappropriation of intellectual property, YOU AND GRAILED WAIVE YOUR RIGHTS TO A JURY TRIAL AND TO HAVE ANY OTHER DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES, INCLUDING CLAIMS RELATED TO PRIVACY AND DATA SECURITY, (COLLECTIVELY, "DISPUTES") RESOLVED IN COURT. For payments completed through means other than a Seller PayPal account, Grailed will refund the Buyer and then the Seller must reimburse Grailed. If you are in any country other than the U.S., this applies if you are a business. If we are unable to resolve the issue, we will refund your purchase. Taxes. Click Continue. Shipping 20. . For more information on Payment Processors see Section 14. Grailed sellers have up to 7 days to ship an item once it has been sold. The seller protection program is only applicable to transactions through the Services, through PayPal, or Grailed Payments. Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. And the first thing you need to know about offers on this marketplace is that there are two kinds of offers- binding and non-binding offers. Is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory or fraudulent; Would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law; May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party; Contains or depicts any statements, remarks or claims that do not reflect your honest views and experiences; Impersonates, or misrepresents your affiliation with, any person or entity; Contains any unsolicited promotions, political campaigning, advertising or solicitations; Contains any private or personal information of a third party without such third party's consent; Contains any viruses, corrupted data or other harmful, disruptive or destructive files or content; or, In our sole judgment, is objectionable, restricts or inhibits any other person from using or enjoying our Services, or may expose, Copyright Complaint Policy (Copyright Infringement Policy). An example of data being processed may be a unique identifier stored in a cookie. All transactions conducted through Grailed are eligible for PayPal Buyer and Seller Protection. You and Grailed agree that these Terms affect interstate commerce, and that the enforceability of this Section 20 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. For purposes of this Section 20, a "consumer" means a person using the Services for personal, family or household purposes. In the event you are accessing the Services via an application on a device provided by Apple, Inc. ("Apple") or an application obtained through the Apple App Store (in either case, an "Application"), the following shall apply: (a) you acknowledge that these Terms are between you and Grailed only, and not with Apple, and that Apple is not responsible for the Application or its content; (b) you will only use the Application in connection with an Apple device that you own or control; (c) you acknowledge and agree that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Application; (d) in the event of any failure of the Application to conform to any applicable warranty, including those implied by law, you may notify Apple of such failure; (e) upon notification, Apple's sole warranty obligation to you will be to refund to you the purchase price, if any, of the Application; and (f) you agree that Apple and Apple's subsidiaries are third party beneficiaries of these Terms, and that upon your acceptance of these terms, Apple will have the right to enforce these Terms against you as the third party beneficiary hereof. Here Is How You Can Apply for a Grailed Refund Through PayPal. You cannot accept further offers on Products sold through the "Purchase" option. Prior to purchasing products from a Seller, you are advised to independently verify the applicable information and read any applicable Seller's sales, legal and privacy policies. Press J to jump to the feed. Do not make offers or attempt to buy something if you do not intend to pay the agreed-upon price. Review your information to make sure you entered the correct refund amount and click Issue Refund. Holding the line when calling customer service, Securing refunds or compensation for delayed or canceled flights, Tracking down scammers behind illegal robocalls, Protecting yourself from stalking and harassment, Suing people and companies in small claims court. Shipping. Dawkins graduated with a MBA in 2015. Unfortunately, issues with listings come up, so we need to be able to remove problematic listings. from 6 a.m. to 6 p.m., Monday through Sunday, Take Grailed to Small Claims Court if They Breached Your Rights. Alternatively, Buyers can negotiate the price of a Product with you. Hello, i sold vintage tee for some $$$, but buyer changed his mind and wants me to do a refund for him. Click Resolve a problem in our Resolution Center at the bottom of the page. state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature.