They have a track record of not honoring their commitments. HomeAdvisor verifies state-level licensing where applicable - note: Carefully explaining and communicating with us about our concerns. Find hiring guides, material costs, expert advice, how-to's and more. Read More, Custom residential and commercial awnings manufactured and installed. The installers (Joe & Dan) were friendly, and very professional. Getting new windows was EASY!! Replaced a bow window and a patio slider. Installation Took Just a Day Continue reading . The blinds are causing a white stripe from top to bottom on the glass in 3 areas. The work will begin as soon as we close. More than advertised. You can tell that they have been doing this for a long time. Language. As always, we encourage consumers to perform their own research, to the extent possible, before hiring any business. We went over the work when completed and Christian showed me how to work the windows for cleaning. Received a contract addendum on 9/7 with the correction. I had 16 windows replaced, the entire experience with Rite Window from the initial meeting through follow up to the installation was friendly, knowledgeable and professional. The salesman (Wayne) was easy going, no pressure, and answered all my questions. Was professional and super fast and efficient. The windows look great, and I wouldnt hesitate to use them again. They had a devil of a time removing the old slider and had to take a sawzall to it, as well as pounding away at it. Homeowners connected with the Service Pros through HomeAdvisor can rate their businesses. 2023 Just beware as they as a company lost 300k in 2012. We love being able to have a cross breeze in our living room again. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. The complaint has been investigated and resolved to the customers satisfaction. I was pleased with the job. We have signed the purchase and sale and have a closing date. Call or click for your FREE estimate today! Rite Window Serves the Boston Region with Window Replacements, Doors, Roof Installation, Showers & Baths From your first phone call to Rite Window and throughout the installation of your replacement windows, patio or entry doors, roofing, shower or bath, we guarantee a smooth process. The RW slider screen weighs perhaps 2 lbs. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. Teamwork makes Rite Window great. I have no idea what that kid rolled out on my roof ? The installation took just a day and the clean up was meticulous. What is the screening process that Service Professionals go through in order to become members of the HomeAdvisor network? Installers were friendly and professional. Our deck was a mess and we needed to sweep and then hose down after. I went to Built-Rite Window Corporation for Decks & Porches services and the last time I used it was last summer. From the salesman to the guys putting the windows in they were very friendly but very professional. From start to finish, this was by far, the smoothest home improvement job ever experienced. Check, Visa, MasterCard, American Express, Discover, Financing Available. Better Products, Professionally Installed, for the Right Price, Explore Replacement Windows that Combine Beauty and Functionality, Enhance Your Home With a New Entry Door or Patio Door, Choose Scotchgard 3M for Lasting Protection, Luxurious, Long-Lasting Bath Products, Expert Installations, With Over 31,000 Successful Jobs and Satisfied Customers, We Have the Experience You're Looking For, "Great company to do business with, everyone was friendly and professional. Nothing unusual. All staff and workers were polite and respectful. I would recommend these windows to anyone. Caulking awful Each window installed and finished off differently yet measurements taken day of estimate. I love the quality of the product and consider my overall transaction to represent a good value and a fair price. They were very courteous, making sure to wear masks inside the home. The windows look fabulous in comparison to my 100 year prior windows. Always pleasant and professional, excellent and workmanship! - From beginning to end wonderful Continue reading . A professional installation; workers respected our home and cleaned up beyond our expectations. Of the 9 window companies in New England with 30 or more Angie's reviews Rite Window has the highest percentage of "A" grades. All rights Reserved. Rite Window Reviews maintain an average score of 87% across several online review sites. We had two houses done by Built-Rite Window. Helpfulness Rating Date. Rite Window. Rite Window has a proven history of customer satisfaction and service. Please see the photos I put up on my timeline. Rite Window services are available across the greater Boston metro area. This worker was so unprofessional and his attitude was uncalled for. Replacement or New Construction Windows: Rite Windows can be used for both window replacement and new construction purposes. I was amazed at how quickly they removed and installed the windows. From the initial consultation to the finished installation, you'll know you're in good hands. The crew were so nice and tidy when working. Replacement windows are a bit of a misnomer though. Harley M. Business Owner 11/16/2022 Hello Chris, we are disappointed to hear that your experience has been less than the 5-stars we strive for. I think, their prices are good. profiles as they are self-reported by the Service Professional. They didn't overcharge me, either. I have already noticed a major difference with how warm my home stays now I actually have had to turn the heat down. They did an excellent job installing the windows and cleaning up and they stayed with the project until it was completed. Would definitely recommend them to others. Clean, efficient, professional and knowledgeable. We are so very pleased with the windows and with the courtesy of the installers who worked quickly and Left all rooms even cleaner than they started. One of the windows had a tiny crack. All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. HomeAdvisor allows Service Professionals to post information about Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Unfortunately, when they installed the slider, they fit one side, but there was a 1/2 or more gap on the side you see most. I dont understand how the premium brand companies can get away with charging exorbitant prices for windows that perform no better than the Rite Windows. Rite Window will not even provide me a quote. The installation wasnt an easy one due to 3 of the windows being literally on the ground. Phone calls were promptly returned. Very organized, efficient, and most of all clean ! Note; I am not that lucky to get a sales rep as good as Juli and then an installer as talented as Paul this was the best home improvement we have ever had in over twenty years we have lived here Thank you Rite Window you did it right. Dominick of OCLTRG knew this, insisted I sign paperwork, he forwarded their insurance Information to me so I could file a claim for damage to my dryer was scratched and two 2 1/2" Levelor Window Blinds also broke one 2 1/2" Continental Curtain Rod. By clicking Confirm Appointment, you affirm you have read and agree to the HomeAdvisor Terms & Conditions, and you agree and authorize HomeAdvisor and its affiliates, and their networks of Service Professionals, to deliver marketing calls or texts using automated technology to the number you provided above regarding your project and other home services offers. From my first encounter with the Rite Window Salesman, to the last RW employee who came and installed the windows, I had a strong feeling that I chose the right company. They filled it with caulking, and we are now trying to fix it, but it is a bigger job than first anticipated. This will surely increase the credibility of your complaint. whereas our Anderson slider felt substantial and 3x stronger. As a matter of policy, BBB does not endorse any product, service or business. See more of Rite Window on Facebook. The installer was very careful with his work and had a very friendly manner. A second tech came out and said the windows needed play. RiteWindow is the only company I'll ever use again to replace windows. If you have any questions about our company, or would like copies of our Consumer Affairs Office and Better Business Bureau files, please contact me directly at [protected]. So initially it simply received a bandaid for $500 of a spray and tape. Gino and Dave just completed replacing all my windows and I must say they did an excellent job. The finish work once the slider was installed is second rate and have seen many other reviews elsewhere regarding this issue. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They did two jobs for us Job one was 6 windows and Job two was two exterior doors. Rite Window & Bath replaced our shower and bath at a very reasonable price. While HomeAdvisor will continue its background check program to the extent possible, these closures could prevent some background checks from being performed. Rite Window provides the installation of window, bath, roof, and showers to the Southern New Hampshire and Greater Boston areas. My partner and I wanted to operate an independent company and we both exited that franchise to start Rite Window. I would definitely hire again, we are happy with the job. The reason why, is often buyers use the quote to close their deal, but don't use our services after the deal is closed. We describe our business as Family owned and operated, Brian came to our home to do a tub to shower installation. I called with some questions about installing new windows and they were very helpful. Built-Rite Window consumer reviews, complaints, customer service. But websites like this one use no filter to gauge the accuracy, truth, or the motivation of the anonymous reviewer. Type: Company - Private. I had one spot of water damage around window frame area that was pointed out by installer, he told me what was required so I ran to Home Depot for repair materials and he preformed the repair ! I was very happy with the salesperson and the installers. The apology should have come from him! The finished roof looks awesome! Very detail oriented and kept my property clean. They put me on a list and kept me informed. ;)) I would recommend Rite Window, and in fact I have already. In addition, the company currently maintains an A+. From the Representative to the installers, there was a feeling of that they really cared about our needs. They leave your house the way the found it (only with new windows). Rite Window Has been in the market Since 2000, this establishes that they are a trusted brand for years. We still have couple of windows that need replacement and we will definitely use Rite Window again. After the project is complete, we leave the job site looking as clean or cleaner than it did before our work began, so you can simply sit back and enjoy the improvements to your home. Log In. Perfect Installation and Cleanup Continue reading . Less than 3hours to install in the light snow. For the best, most current pricing simply click the button below for an instant Windows price quote. Less than 3hours to install in the light snow. The windows are great, huge improvement on what we had before and long overdue. But the window now had play such that when locked raising the lower sash resulted in both the upper and lower sash moving about 1/8. Second repair of window install and roof with leak problems, A waste of $4300 owner very convincing about professionalism but installation shotty are best. It could mean they were less interested in informing the public than they were in trying to harm the reputation of their competitor. They were professional, friendly and cleaned up after themselves! Once a business is rated, we require it to maintain an overall average of two stars or greater. Knowledgeable about their job. Copyright 1997-2023, Ripoff Report. The last window was installed in the rain with not a drop of water entering the structure. Thanks to this information I will not buy from Rite Window. You, Jerry C. said: I was startled to see some water damage in my upstairs bathroom and, Dongshin K. said: After reading reviews about Ten's works here on Yelp, I decided to, L K. said: I called Farzam because of the reviews I read here on Yelp and was not, 128 Plumbing, Heating, Cooling & Electric, Gary C. said: I was thoroughly pleased and impressed by the attention to detail by, Angela K. said: We have been homeowners for 48 years and have had both good and bad. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Rite Window is locally owned. Very professional, the process was quick and easy. This equates to a 4.34 out of 5 star rating on average. excellent service & products Continue reading . This company would NOT have been my choice as all of my other windows are Pella. They were clean, covered everything up when they were working so there was minimal dust. whenever concerns are brought to our attention. Create new account . . Company also states family of veterans well where was the respect for my husband who is a veteran when this immature worker would not even give him the time of day upon arrival this morning when my husband attempted to show him pictures of leakage and show him the caulking problems. Their online reviews seem to be solid: 4.6 on google, 4.4 on FB, and 4.7 on Home Advisor. From your first phone call to Rite Window and throughout the installation of your replacement windows, patio or entry doors, roofing, shower or bath, we guarantee a smooth process. Their insurance Company asked me to sign off on paper work for $25.00. Copyright 2023 ProReplacementWindows.com All Rights Reserved. Corporate Advocacy Program: How to repair your business reputation. 10/21/2013. Cool Springs Valley Shopping Center, 1945 Mallory Lane, Suite 130, Franklin, TN 37067. We are unable to process your request. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. Inside, dust was everywhere as well as bits and pieces that required vacuuming. Job Title. From the salesman to the project manager they are very informative and always in communication. The windows", Five-Time Winner of Angie's List Super Service Award, Better Business Bureau Accredited with an A+ Rating, 97% "Likely to Recommend" Rating from GuildQuality, EPA Certified as a Lead-Safe Licensed Contractor. These are the best for the price. Corporate Advocacy Business Remediation and Customer Satisfaction Program. This guy will tell you what ever you want to hear but dosnt back it up dont be fooled too!!! Window Types: Rite Window offers windows in the following styles: awning windows, casement windows, bay windows, bow windows, double hung windows, picture windows, garden windows, basement windows, and slider windows. Now just have to keep my furniture under tarps and curtains down until I can find a reliable roofer. Unfortunately, we cannot perform a background check on every employee of a businessthe background checks are performed only on the owner or principal. We thank the person who created the post above for bring the license problem to our attention, and we wholeheartedly agree with his warning that "the buyer should beware". Their specialty includes: Energy Efficient Siding Roofing Picture Replacement Bay Garden Gutters Awning Installation Double Hung Exterior Hopper Bow Slider Casement Vinyl Windows and Patio Custom Doors Window World Assuming professional installation, not a bad option if you can keep it at $500 installed. Customer service contacts and company information. The Ocean County Long Term Recovery Group were charged $3,500.00 for the 6 windows. BBB Business Profiles may not be reproduced for sales or promotional purposes. None of the other windows had play. Also, when the door is opened fully, it rises out of the track, and does not slide as easily as we expected it would. We had an issue with the area around one of our windows on the outside of my home and they handled it professionally. Just had 8 windows and 3 bay windows replaced after building this house 30 years ago. Get Rite Aid reviews, ratings, business hours, phone numbers, and directions. The wrap job on the frames looks amazing and the clean up was perfect. Since 2000, we've been dedicated to providing exceptional products at affordable prices. Since 1998, the company has provided high quality window replacement, bath, showers, roofing, and door installation services for customers throughout eastern Massachusetts and southern New Hampshire. Company was very argumentative when I told them I wasn't pleased. Warranty Terms: Rite Window offers a fully transferable lifetime warranty on its window products. (As you said, we do know this from years of experience.) Unbeknownst to me their notices were being sent to my previous business address long after we had moved to our current office in Woburn. All Angie's List reviews are submitted by IDENTIFIED sources, and each review is screened for legitimacy by Angie's staff. To find more licensing information for your state, visit our I would assume they sell a no frills mid range vinyl window. I was told that you will not work with us because we have not closed on the home. We pride ourselves on the quality work we provide, while delivering great customer service! The windows we got were outstanding. 8 windows and 3 bay windows replaced Continue reading . They even came to the job site needing to charge tool batteries and asked where they could plug in the charger! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. All our questions were answered and we set up a time for someone to come out and show us the windows. Nothing we can do other than conclude "life is unfair"and appreciate folks, such as yourself, who are wise enough to consider the source. Consumers want to see how a business took care of business. Business Details Location of This Business 7 Roessler Rd, Woburn, MA 01801-6208 Headquarters 41. Due to the coronavirus pandemic, several government agencies and courts across the country have temporarily closed their offices. The Rite Window guys were not only super professional but friendly, kind and thoughtful- I hated to see them leave! Ted is very talented and his contributions to our company have been immense. Sharing is caring! Hired and fired with-in a month because I couldn't close deals. They say they stand behind their product and they really do. Should you have any problems with your new windows, doors, roofing, shower or bath, one phone call to Rite Window is all it takes to have the issue addressed. Why Ripoff Report will not release author information! RITE WINDOW REVIEWS. If a business states that it's registered as a corporation or limited liability company, we confirm that the company is in good standing in the state in which they operate. No high pressure sales calls!!!! It is just a matter or us lining up the work to be done, we close, then the work gets done and everyone gets paid with the rehab funds. After window replacement they cleaned up everything. Hard wood floors covered before work and all old windows and trash was cleaned up and removed. I cannot open the blinds unless Im willing to look at these very distracting white stripes. Im systematically replacing the windows in my cape-style home and have worked with Rite Window three times now, (one more to go!). SEAL RITE WINDOWS JAY OF ALL TRADES Seal-Rite Windows & More WHAT A RIP OFF THEY SCAMMED ME OUT OF $8000.00 BEWARE KANSAS CITY THIS IS THE WORST COMPANY IN KANSAS CITY ! I don't want the money I would like them repaired or replaced. Nice job! Our third-party vendor uses a national criminal database ("NCD") to screen service professionals. According to your professional crew person who yelled from my roof top in the phone to you it needed an abortion. 2023 Areas of Coverage: Rite Window services are available across the greater Boston metro area. We understand your dissatisfaction with this policy, and again we apologize. One of the frames was damaged and the installer immediately notified the office. Would use them again. It seems others have had a good experience, but based on ours, we wouldn't rehire or recommend. Bay & Bow Window Installation & Replacement, Casement Window Installation & Replacement, Double Hung Window Installation & Replacement, Picture Window Installation & Replacement, Sliding Glass Door Installation & Replacement, Sliding Window Installation & Replacement, Christina W. said: First off, Paulo was very responsive, polite and efficient. This is Peter DeVellis. We require all users - pros and homeowners - to uphold our core values as outlined in our, Install or Replace an Asphalt Shingle Roof, Install or Completely Replace Vinyl Siding, Related Services Available from Other Pros >, Manslaughter/murder/homicide/vehicular homicide, Other felonies not listed above that occurred in the past seven years, Contracting without a license in the past seven years. I highly recommend Rite Window. We have the experience and dedication to get the job done right! Continue reading . Thank you. I work with contractors every day. The windows are great, huge improvement on what we had before and long overdue. Please call the Consumer Affairs Office and inquire about the specifics of my previous license; also check our current MA HIC License #138722. (They've been very helpful, but as you know sometimes the wheels of government grind slowly.) Feel free to contact me in person. The windows have a good warranty on them, but hopefully we wont be needing to use it any time soon. Very happy with the job. I had been putting off replacing my windows for 3 years dreading the high pitch sales, misleading quotes and now knowing who would do the actual install. They were a fraction of the price of Anderson and NuPro, and had a no pressure sales pitch. I was very happy with the salesperson and the installers. Reporter2060517 Sign in to contact user. I can understand not wanting to take the time to quote for a "prospective buyer" but not being willing to work with customers who have signed purchase and sales for rehab loans is an entire segment of the home buying industry that is be disregarded. The installers were professional and efficient. or. How those businesses take care of those complaints is what separates good businesses from the rest. We will be using them again this year for another 5 or 6 window replacements. Rite Window installations are completed by licensed professionals. They were very good! Rite Window rocks!! I recommended them to neighbors, and two neighbors got their houses done by this company. We consider the ultimate barometer of our job performance to be Angie's List. That's why we tell you the price up-front. Built-Rite Window Corp. We have the experience and dedication to get the job done right! Some businesses are employees, franchisees, dealers or independent contractors ("Corporate SP's") of larger national or "Corporate Accounts". Both were done very well, excellent products and they cleaned up well. I was absolutely shocked to hear this. Having 27 windows replaced is no easy task. They offered to throw out our old blinds which we agreed to in a second. Rite Window wasnt the cheapest but the quality of the window as well as the quality of the installation made it a tremendous value. They fixed my gutters & fixed part of my roof. The price was very reasonable for an excellent product. We are replacing the septic. We urge you to learn more about our company by talking to your neighbors and reading our reviews online. We got our new windows a week ago, they look great and after a week of heavy rains no leaks. We are very satisfied with our new tub/shower from Rite Window & Bath. I wouldn't hesitate using this company for your next window project. I was amazed at how quickly they removed and installed the windows. I would highly recommend Rite Window. But overall happy with the outcome. This window company continues to impress us after our installation 3 years ago. Write a review Sign in. She didnt try to pressure us into buying options we did not want. Keep up the great service!! Well we never got a call and contacted Rite. No, BUILT-RITE WINDOW CORP does not offer a senior discount. Would use them again. So the super service goes above the expectations and meets the needs of my home and family. Listened to what I wanted and helped in my decision without trying to add mre cost to my order. https://www.yelp.com/biz/rite-window-woburn-2?osq=Roofing+Contractor, International Association of Better Business Bureaus. As always, we recommend that you conduct your own research on the businesses you hire, including making inquiries directly with the businesses regarding their employee background check policies. Thank you Rite Window! AVI Windows & Doors. What to watch for when selecting replacement windows. We had a issue of a very fine hair crack in one of the windows. Very happy with the finished product. I had Built-Rite install a front door w/ storm door, a rear slider, and a bay window in April 2009. Free speech is the backbone of American democracy, yet on the internet it's become perhaps "a bit too free". I am a happy customer of Rite Window. We heard an ad on the radio and decided to call and ask for some information. Definitely worth the investment. He was very respectful and reviewed what he would be doing. I would not hesitate to recommend RiteWindow as a business. BBB Business Profiles are subject to change at any time. I purchased windows from Rite Windows and took advantage of their "Interest Free" financing offer. Here right on time, done sooner than planned and you would never know that workmen had been replacing on the windows on the 3rd floor. RITE WINDOW - 72 Photos & 69 Reviews - Woburn, Massachusetts - Windows Installation - Phone Number - Yelp Rite Window 69 reviews Claimed Windows Installation, Roofing, Door Sales/Installation Closed 8:00 AM - 7:00 PM Hours updated 2 months ago See hours Write a review Add photo Share Save Photos & videos See all 72 photos See All 72