When I noticed someone was on a return line. Can i ask why or should i go back and lt the store know. It's not impractical for Ross to require receipts for certain purchases. Butit had to still have original tags on it and show no wear and be resell-able. I have been shopping at Ross for decades and consider it my favorite store. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" See Also: The 2 Best Days to Shop at Ross to Save Money What Happens After 30 Days? If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. She then tells me to try to sell them on let go. I sincerely hope not! One I had the receipt for and the second pair I did not. (ridiculous & unnecessary). I am now aware of their store policy and their pure neglect in communicating this fact at the time of the gift's purchase. Went to Ross for an exchange. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? Having a receipt will marginally increase the chances of your return request getting accepted. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. What happens to merchandise that does not sell? I've only wore it twice and I cut the tag off. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. 10. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. After I washed them one of them had a small hole in it. I buy at one and return to another without any problems. This not common practice in all orher department stores. Yes,all that without a receipt, it is just a matter of time. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. Refunds. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I think I have a receipt. I wouldn't want to waste my money if they are just going to give me a broke earbuds. Question: I bought items from Ross the other day and when I got home I noticed there was a tag missing on a item but it was on the receipt. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. complete sets of bath towels for a wedding gift. Start Return Online. I went in to the Ross in Hemet California today to do a return. I am very disappointed in ross and use to be a regular customer. You dont need a tag either but you will need your Id for all returns. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. ross return policy debit card Call us today! Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. I hope that I have a more positive experience tomorrow. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. How long does it take for the money to be put back on the card after a refund has been made at Ross? You can return items without a receipt but youll get store credit for the current selling price of the item. The lines can be long. I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. When a pre-paid debit card is accepted as a form of payment . (she has not even tried yet). As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. I was told that counts as 30days she wanted to give me CHANGE for the DOLLARS $20 more then the amount she wanted to give EVEN THO I HAD COVID AND IMPOSSIBLE TO BE THERE ANY SOONER AND I STILL HAD TILL THE NEXT CALENDAR DAY BUT WITHIN 24 hrs until 30 days was up. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. (Mgr was rude & had attuitde as well. In respondo to DeAnna jones I am a ross associate and I can a sure you , you are entitled to a refund on any debit card as long as it it debit id doesnt have to be the same.exact one just side it or insert it and your on your way, some cashier just like to give you a hard time . Hope this was helpful. Although I saw the 14.99 shorts, mine came up as clearance to .49. And if not , what should I do ? You need to keep the item in new condition to qualify for a return. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . This is something that the employees in Ross stores have no control over, it is sent to us like that. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. So for me it did not take long. Most stores give cash back if a debit card was used. I purchased a "leather" belt for my son. ROSS IS AWESOME! Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. In fact, the time frame is generally between 7-10 business days. Returns for items purchased with a gift card will be refunded as an in-store credit. The saless person said No they don't refund cologne. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. People will pay more for an item if there is better customer service. will follow their 30 days Ross simons return policy. He tried them on in store and liked them but when he wore them outside they were not as comfortable. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Hope this helped. This could be your state photo id, drivers license, passport, or military id. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! Via Li Campi, 16 Capri (NA) Phone: rhonda vincent home. Dont worry. Email: whitefish bay property tax records. That will help if necessary. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. After all that has said, My point is, first Ross is not tagging and matching the right items and it is not right for the employees to blame the customers in a very rude and non professional way. I refuse to get into trouble by not following procedures. Callback tomorrow and speak to someone else. I was a loyal consumer at Ross atleast once, probably twice a week, until now. We continue to take markdowns on this merchandise until it sells through. She took one look at it (it was slightly faded) and proceeded loudly to give me a lesson on what I should have done to the receipt. I was asked to give my driver's license to be entered into the computer. Recently i purchuased a pair of wireless bluetooth head phones .I have a recipte and they stopped working .while i was listening to music they cut out.at this point i went to turn them off and they wouldnt turn off ..finally after a 24 hour pirod i pushed button and then they finally turned off..I have to return them Today September 12, 2016. I'm just saying that Ross can change their policy and maybe, just maybe I will change my mind about my opinion. She even offered to buy it for me. My items were newly bought with tags or stickers and clearly never used. It's fine to make a comparison, but expecting Ross to handle things the way TJ MAXX does will not happen. Throwing $32 dollar for nothing! Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Debit cards using PIN will receive cash. I asked. The item must be returned to the benefit administrator in like-new/good working condition. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. Contract. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. Ross has very well trained minimum wage robots. NEVER WILL ENTER THE STORE AGAIN. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. Mission And Vision Csr. They too refused to help me! Kudos to the staff in Farmington. you don't want to look up the items one the receipt??? Ross Algiers. Ross Stores uses a refund verification system. I have contacted The Retail Equation and they said they don't work for Ross. Enough said. I'll get all the deals. that hold up fine. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. My son bought a pair of shoes at the Decatur store in Ga and worked very hard for the money to buy these shoes. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. If tags are detached the item will not be accepted. I purchased I'm old so they need to listen to me or my child is out of state so they should give me more time. Crooks can attach small digital readers to gas pumps that let you swipe your card to pay without going into the store. Items that are being returned without the receipt will require valid ID cards, and if the return is approved by the refund system, you will be refunded in the form of store credit or exchanged at the items current selling price. Technology. I would rather pay more for a better quality item that would be returnable. If your credit card is no longer active, refunds will go to the bank that issued your card. How will I be refunded for my return? With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. Is this There is no expiration on our Gift Cards or Store Credit. If that was the case then i wouldve let it go. But will call someone smart enough to show the nike policy. I bought a pair of shoes for my son. RIDICULOUS!! How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. She was extremely rude and I left store in extreme disappointment. It's not rocket science. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. Tickets may also be required in select categories. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. How long can you hold onto a merchandise return card, I bought a dress on the 24th of oct have not worn it or taken tags off i cant find my receipt and i paid with credit card can i return it. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. Find Grated, Shredded, & Hard Cheese. I want to return an item but I no longer have the original card because I got a new one. I tired on the costume and it didn't fit. The cashier didn't know, or wouldn't tell me the reason for entering my private information. They were much less than the ones I were exchanging which the Associate said it was okay. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. with the purchase receipt. (these are the people who ruin it for the honest ones.) My hubby opened it up today and it smelled OFF.like maybe this bottle was old.well, guess whatRoss would NOT take it back! I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. The Credit/Debit Card Policy encompasses people, processes, and systems and as such applies to: -All computing and network resources with regard to credit card processing. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. For a list of select categories, see the front of your receipt or ask your cashier. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. Next day I returned one clothes of about $40. I have two shirts I received AS GIFTS (so obviously I don't have the receipts) and they don't fit. Electronics, including mobile phones (excluding Apple) and entertainment items, have a return or exchange window of 30 days. I only hope and pray that my good fortune with the returns at Ross continues. It states no such thing. 4: Return of funds back to card: It depends on your bank not our processing when your money returns back to the card it could take from 5-7 business days depending on your bank of course. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. This is silly. What is no, sales or dismiss outstanding invoices are at each store would go back on them? In the best-case scenario it could take up to 3 days depending on your bank. Happy holidays, I hope this was helpful in answering some questions. All Ross locations can accept purchases from other stores as returns but, in instances where there may be a mix up with the tag, it's always best to return it to the store you purchased it at. I'm very unhappy with the return/refund policy. I shopped at Ross and picked up a couple items. He doesn't like the smell so we asked if he could get a refund. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. I will not buy from Ross any more. She told me that is manager on duty and the things have to go on her way!!! And either way I am always good with a store credit because I shop there so frequently. Answer (1 of 4): Here are Target's refund options. they are quarantining the returns for 72 hours before returning back to the sales floor. 12. Worst return policy ever! I probably wouldn't make such a fuss if it was a small dollar amount. I dealt with three employees, one of which was the manager. It was like I walked 2 miles just to give them $49. Agreed with below comment 100% they should really this is of course when you have your receiptwhat is Ross's return policy? You will only get angrier if you continue to rely on that. I believe you liked the article and found what you were looking for. I am in fact grateful to the owner of this website who has shared this fantastic Ask for the discount for purchase and a lot of companies will still make that sale. Return Policy for Fine Jewelry, Swimwear, and Lingerie They wanted to know if that would be an issue. Could not return summer items given as gift. Quality of shoe was the issue and Ross policy states after 30 days you get a store credit. I did not walk in it and the labels and tags clearly show that it is refundable. I tried to overlook the attitude she had from the start. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. However the experience was terrible. I need to return some of these items and this is one of them. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. You can call Customer Service number 1-800-335-1115. I have been waiting 10 minutes and she just walked in. I bought a pair of sandals and did not try them on u til I got home. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. I am not "computer literate" so if I don't do this correctly please direct me on what to do. You want cheap stuff but and you call them crooks but in reality its not. Ros store is rubbish. Fine Jewelry, Swimwear and Lingerie Return Policy. It was a mess. I can always find something to buy there. Some stores are a bit different, but most are pretty fair about it. Banks have up to 45 days to investigate disputes, and in some cases, up to 90 days. Items returned to Ross must NOT be used, worn or altered in any way. The one cashier, said I will take you next. Bs all they have to do is put another tag on it!! You can ask for a different color or size of the product but they may not allow a different product in exchange. NO WAY! I'd prefer to pay more, shop major dept. Strangely enough, we are humans too that are on your side but are limited by policy. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. What's the return policy? They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. You will get your refund in the same form as the payment method. :) I went to return it 2 days later, and they would not allow me. They are not wanting to see a boycott on their stores. I have these and receipt also like I mentioned. The cashier demanded the tag that came on it and didnt even look at my recite. I called Ross customer service to get an answer to this question. I had my receipt also! I have been a Ross customer for close to 15 years. You can explore one of the other refund avenues below instead. A purchase is a purchase! 30 days is too little time. I was reading some of the other post and just would like to comment on some of them as far as returns. 13. After the transaction, I did the math. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. When I mentioned it to the cashier she said, " I dont have time to fold clothes". He never left the store with it. 7. 9. What happens to merchandise that does not sell? The very step you need to take is to visit the. A receipt is the prime proof of purchase at Ross. She never looked at my recite. Here's what you'll need to ensure the return goes smoothly: I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. Never opened the wig. 30 days. They said the shoes were probably old and out of style but I hadn't baught them that long ago and went to the back n they were still selling the same exact style shoes for the price I originally baught them for. Well, I'm not one of them!!! However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. slap my items down and push them away so the next customer could be helped. Is there any other way to get my belt? 16. I have never had a problem with my return. In order for a refund to be processed without a receipt (or with a gift receipt), valid ID such as a drivers license or state issued ID is required along contact information and signature. Name Server. -Any free-standing credit card processing unit or Point of Sale system. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. I'm just finished cancer treatment The return window for items sold on Target.com begins once the order has been invoiced. That afternoon, my cell phone fell out of the zippered pocket. Yes you can return items without a receipt aslong as your not an associate. Home; Carpet Cleaning; Upholstery Cleaning; I am also fully resolved to NEVER AGAIN shop at Ross. I've shopped at Ross in Baltimore Maryland and Houston Texas. Anyway I'll definitely choose a better experience with Burlington next time. Still, where is my $2.24 or $2.25 tax return?!?! You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. The staff really needs more training and proper knowledge on customer service. Is that how it goes with their damaged items? Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. I decided to go back a couple hours later the repurchase the same curtains if i found them back on the sale floor. If they don't have their debit card with them, they can have a voucher (store credit) or they can return some other time when they do have their card. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I will never shop here again. If you rent a car with cash Preferred In. -All departments, affiliates, and employees of the College of Charleston who accept and process credit . I walked back home with shoes no one can wear amd out of $49. Companies use this information when issuing store credit cards to access the risk. returning an item where I used Kohls cash. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. Mind you the clothing had various areas of discoloration on them which is why I did not use or want the set. Or something like that. Bothered by the encounter, I searched the internet for a statement of your return policy and saw no requirement for ID, certainly no requirement specifying a federal ID. If I don't have the receipt, can I get store credit? So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. See Also: The 2 Best Days to Shop at Ross to Save Money. You need to return the item in new condition including any accessories & sub-products. Can I return it? The tags are still on and everything. Hours vary by store location and time of year. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Would not refund. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. I have the transaction in my bank account and just want my money back! The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. We no longer can do exchanges on name brand items. He added that he would accept the ID of her son who was with her. cause I won't return to this particular store. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. She said that because I'm returning it in less than 24 hours and the system requires it. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. They had the same shoes for $50, I paid $34 because the tag said ladies shoes. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. I will never shop Ross or a dd discount again . To my surprise, they gave me store credit!! You can either ask for an exchange or a refund in return for your product. Email: el vado lake rv resort. Swimwear and lingerie should be returned with the original ticket attached. I am a Ross employee. If you want to sanitize the debit card but a refund the tags only. Does Safeway Sell Stamps? When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. If you try to return it without the receipt, the product will no longer be in our system because the product is too old. I asked the cashier and she said "the machine wanted it." I don't care about the $1.11 necessarily, however if it was much more than that I probably would. I have purchased a pair of white boots from Ross's. i also have my receipt but dated back from 2019. 3. Credit card/debit card refunds depend on your bank. My experience at Ross' in Catonsville, MD was terrible. I could understand if he had left the store, but he didn't. I found the sizes i needed in a different pattern unfortunately. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. You can also opt for store credit if youd prefer. WOW! I couldn't afford to buy anther pair. Bought it one day before, the lady said since I didn't have the tags she couldn't return them. In addition, they required me to I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? Even though I was a wee bit reluctant, my mother convinced me to buy the purse. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt.