Change/cancelpolicyforflights booked March 3, 2020 July 5, 2022, Change/cancel policy for Basic fares booked March 3, 2020 - June 21, 2022, Travel Protection Plan for WestJet Vacations booked after August 4, 2020, Flight interruptions and passenger rights. But we get paid only if we successfully obtain compensation on your behalf. Applicable to new vacation packages and land-only bookings made after September 12, 2021, for travel after September 13, 2021, to destinations in Canada and the United States. When a strike or work stoppage by WestJet or a WestJet contracted group causes a delay or cancellation. A traveller was not happy with WestJet after the airline offered them a bus Hit on it. There, you will have numerous options. Depending on the length of your flight, be prepared to receive up to 250 per person for flights under 1,500 km; 400 per person for EU flights over 1,500 km and between 1,500-3,500 km internationally; or 600 (520) when you take a long haul international trip exceeding 3,500 km in distance. WestJet. Instead, apply for a refund. How to Claim Compensation for a delayed flight WestJet? Common questions: Compensation Claims and Refunds. If you've had a cancelled or delayed flight and are looking for information about a refund or WestJet flight compensation, we are here to help. Up to four (4) schedule change emails will be sent starting 90 days prior to departure, Phone call if there is no guest action resulting from emails, or if the schedule change requires alternate planning directly with the guest (including WestJet Vacations or Group Bookings). When the flight is revoked longer than twenty-four hours after purchasing Superior, Exclusive, Business, as well as the Economy tickets, the amount can not be returned in the actual manner of the payment. Seats at these fares are limited and may not be available on all flights. Youll get a refund according to the guidelines for the original fare bundle. Then add all the information asked for to claim the refund. All rights reserved. By calling this number, you will be connected with the staff of the operator. If you are no longer at your original airport of departure and your travel no longer serves a purpose because of the delay, WestJet will refund the ticket and provide a confirmed reservation for a flight that is to your original departure airport and accommodates your travel needs. Collect proof: photos, receipts of expenses, WestJet booking number, vouchers, etc. Additionally, that airline has to depart from the airport where you are present for your actual location. We sincerely apologize to guests who were impacted by cancellations and delays resulting from severe winter weather across Canada. To revoke your plane ticket offline, you should call the customer service center. This feature can be useful for revoking at the last moment. Prices may not reflect real-time pricing or availability. They can also result in the reservation being canceled. At times, the cancellation of these packages may seem essential. The browser you are using is not supported. Further, you will be asked to provide some information like your full name, ticket number, etc. If the alternative travel arrangements do not meet your needs, WestJet will refund the unused portion of the ticket. We'll redirect you to the home page of the country/region site you choose. The browser you are using is not supported. You might have a right to compensation - up to $670 (600)Check Your Flight. Then look up your reservation. By choosing the reservation, confirm the revocation of your scheduled ticket. In case, the authorities order a WestJet cancellation, there can be multiple reasons. According to the WestJet cancellation policy, there are times when a flyer has been notified of a delay less than twelve hours before the scheduled time. For safety and security purposes, the ticket has to be canceled. In this scenario, the price for the revoked flight portion can be lost. These packages arrange for trip services like stay accommodation, bus transit, air transportation, tourism, activities, rented car, and other services. Alcoholic beverages and tips/gratuities will be excluded. The email will contain information about your old flight itinerary and your new flight itinerary. If WestJet cancels your flight toextraordinary circumstances(such as Covid travel restrictions or a serious illness) and you were offered no replacement flight, you can obtain a ticket refund in full, since your flights booked were not available. Delays occurring due to safety checks and operational procedures. Caution: When the trip is canceled, you can seek your money back. For WestJet flight cancellation, go to the main website of the air operator. WestJet passenger given bus ticket to another province after flight cancellation. With more than 150 destinations in North America, Europe, Asia, and South America, Southwest provides travelers with a wide variety of options. Submit a complaintto WestJet and receiveas much as 600per passenger. For further detailed information please see rule 90: Schedule Irregularities of ourdomestic tariff. There are many ways that we communicate with you so you can stay informed of changes to your trip: Download the WestJet appand enable your app notifications to stay informed on-the-go. You may request a refund of your itinerary if you experience one of the following: If your documentation is not written in English, French or Spanish, the document must be translated to one of these three languages. Generally, your claim would succeed, providing there were no extraordinary circumstances beyond airline control. Contact us about concern regarding a WestJet flight. Caution: At times, the ticket desk can be unavailable due to many reasons. Some or all of these benefits may not be provided if providing them would further delay your travel. One of our Guest Support specialists will review the request and process it, if approved. Flight is departing more than 30 minutes prior to original departure. On the front page of the site, click on the Cancel My Flight button. Prices displayed above are subject to change and are not guaranteed until payment is made and accepted. IMPORTANT We have adjusted our self-serve refund options for tickets with a departing flight date in 2022 or 2023, regardless of Seasonal start and end dates apply and are indicated in the booking flow. Prices may not reflect real-time pricing or availability. Find out how much youre owed today. Hence, you can communicate your issue more effectively. Thank you for contacting us with your APPR concern. I got a text from Gotogate the agent that booked my flight indicating that my flight was cancelled from Toronto to London Gatwick with no explanation. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service. Meals: in the unlikely event meal vouchers mentioned above are not available during your controllable delay, we will reimburse you to a maximum of $45 CAD per day/per guest. WestJet will review requests for reasonable expenses that meet certain criteria and supporting, itemized receipts will be required. Jury duty summons affecting the dates of travel. You may be eligible for reimbursement for out of pocket expensesor expenses for lost, delayed or damaged baggage. Confirm the reason for the delay or cancellation. Then, the agent will process the operation. ** reasons provided on your day of travel are based on information available at the time of disclosure and are subject to change. When flight crew is coming from a delayed flight that was outside of the airline's control. If we collect compensation for you, we charge a fee of only 30% from the amount you receive. Assuming that you may refuse to board the initial flight section of a planned round trip, the reservation can result in the next flight part being canceled. When there isan incident involving a guest (e.g. Check your eligibility for compensation with our free. We understand the importance of holiday travel and the frustration and disappointment this caused. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Beyond twenty-four hours, all cancellations can be liable to the fees as well as a rise in the government levies/ taxes. Delayed or canceled flight with WestJet Airlines? We can't and won't accept accountability for their acts. REFUNDS, HOLD TIMES, CANCELLATIONS: Q&A. Prices will be updated at least every two hours. A passenger said WestJet offered him an eight-hour bus trip after a connecting flight was canceled. You can check if your flight is eligible for compensation via AirAdvisor website in under 3 minutes. For superior and business packages, the revocations can be made between 21 to 44 days before departing. That way youll find out your preliminary eligibility and the size of the compensation. Our experts will be checking your eligibility in depth, contacting the airlines, working with the authorities and so on. A traveller was not happy with WestJet after the airline offered them a bus ticket upon their flight from Calgary to Regina being cancelled. Only the remaining amount of a ticket can be eligible for reversal. Vouchers are allowed only if you specifically agree to it. Please note, once the below form has been submitted a copy of your submission cannot be retrieved again at a later date. When a delay is caused by wait times with customs and immigration. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. A flyer can revoke his or her booking with ease by calling the customer service center. All rights reserved. To minimize any inconvenience, we will do our best to keep you informed, and get you on your way as quickly and safely as possible. Under this provision, you can request your refund as well. Agents wanted to know about refunds, the call centre hold times, How to claim Flight Delay Compensation with WestJet? Mechanical and technical problems may restrict the airline from continuing its operations. Other important rules that influence the policy are as follows: Caution: In case a flyer cancels her/his reservation, she/he may receive a refund. Table shows values in as specified in EC 261. The browser you are using is not supported. Transportation: if transportation was not available by WestJet, we will reimburse the cost incurred for transportation between the airport and the hotel. If you booked your trip through a third-party such as a travel agent, airline partner, travel site or AIR MILES, we recommend that you contact them, as you may not receive direct communications from WestJet, or you may receive modified version of these communications. For flights booked directly with WestJet (westjet.com, contact centre, etc. At times, the reservation is canceled by the airline though. The air carrier situated in Calgary has specified three methods for revoking a booking. Revocations made more than 25 days prior to the departure can be charged a $250 CAD per passenger. Sometimes, air traffic can pose serious challenges. After a 3 hour tarmac delay at an airport in Canada, the plane will return to the gate so you can disembark if safe to do so. Claim your compensation with AirAdvisor and get up to 600. 2. WestJet will contact those people it deems eligible for refunds as of November 2, 2020, but it is taking a phased approach, starting with flights cancelled in Refer to your booking confirmation email to confirm the details on your booking. All rights reserved. WestJet cancellation policy is restrictive, unless you have a flexible fare, which allows you to reschedule your flight to a later date with minimal cost. Or else, before the initial hotel consultation on the land reservation, this can be done. Direct or non-stop flight was changed to a connecting flight. All rights reserved. If the plane returns to the gate for disembarking because of a tarmac delay, disembarking priority will be available to passengers with disabilities and their support person, service animal or emotional support animal, if any, upon request and when feasible. We advise you to use our freeflight delay compensation calculator for further information. Otherwise, we will not be able to send you email notifications about your flight status or itinerary, or messages may be sent to your travel arranger instead. When there isdamage to the aircraft during the flight (e.g. This short extension is to ensure that the plane can take off if there is a reasonable prospect of this occurring so that you can reach your final destination without the inconvenience of further delay or a flight cancellation. Information on our change and cancel fees are also available to assist you in selecting which fare meets your needs. You can view which airline is operating your flight when you book online, on your itinerary receipt or on your boarding pass/ticket. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. On our website throughflight statusortravel advisories. Prices will be updated at least every two hours. WebCan I get a refund and compensation if my Westjet flight was canceled due to coronavirus? When WestJet cannot escape liability: When WestJet cancel flights,EU 261 Regulationon air passenger rights are clear: You must be put on an alternative flight or provided with a full flight refund. In addition to the offline method, one can visit the airport personally and cancel the flight. Note: If WestJet offers a replacement flight with approximately the same arrival time and you decide not to take it, there is a possibility of you losing the right to get both compensation and a ticket refund. We ( Airfleetrating.com ) are an online travel agency based in the USA. This pack can also lay out the major requirements that the travelers should meet for their requests to be fulfilled. It can determine whether or not the booking is suitable for cancellation. The WestJet cancel flight refunds. The reversal fees are assessed by each person and in every direction. Prices will be updated at least every two hours. The WestJet cancellation fee and pricing rules may apply when your plane ticket is scheduled to depart within the same hours. If WestJet attempts to reimburse your cancelled flight with a voucher, we do not recommend taking it. WestJet will provide you with access to working lavatories, proper ventilation and heating or cooling, food and drink, and the ability to communicate with people outside the plane free of charge, when feasible (Tarmac Delay Services). Please try again later. Once a call has been picked up, you can share your query regarding the WestJet cancellations. In certain situations, non-refundable tickets may be qualified for a refund. It can be refunded to the actual mode of payment. As a result, a larger or smaller aircraftordifferent seating configurationmay be used for your flight. Regulations allow you to receive both:a cancellation refundandcompensation. Change or cancellation fees may apply per direction, per person for each affected flight depending on the benefits of the fare you purchased. Up to four (4) schedule change emails will be sent within 72 hours of when the change has been made. On holiday packages, the revocations should be made 25/twenty-five days or more prior to the departing date. With our knowledge in completing successful claims processes, we are eager to work on your behalf. If youre eligible for a refund from WestJet, you will be proactively contacted by WestJet, beginning with those flights cancelled by the airline at the start of the pandemic. Trump can be sued by cops United States 11:10 am - 8,855 views; Train crash toll now 57 Greece 9:38 am - 3,283 views; Snow, rain end drought California 9:32 am - 1,079 views; More World News If you do cancel, funds will be returned as a travel bank credit, and any amount paid with WestJet dollars will be returned to your account, with the original expiry date applied. WebHere is Westjet Airlines Flight Cancellation Phone Number: +1858* 609*0482 . Westjet Airlines is one of the most popular air carriers in the Southwest States. If your refund claim is rejected, AirAdvisor can help enforce your claim through our external lawyers. Further, he/she may check the eligibility of reversing the ticket. Please fill out the form below once for each individual traveller per direction of travel. All airlines will generally try to book you on the next available flight at no additional charge, in the case of cancelled flights. If your flight was delayed, canceled or overbooked within the last 3 years, you could be eligible for up to $670 (600) in compensationCheck Your Flight. There is also no fee to be subtracted. Delays, flight cancellations, and over bookings may happen on air flights reservations by the issuing airlines. There are certain rules in relation to this. WebRefunds are only available for un-flown flights. While traveling with it, it is even more important to comply with its other policies like the WestJet baggage policy. We were stuck on the ground for 4+ hours and not allowed off the plane. Generally, schedule changes are made because of adjustments to air traffic routes, airport requests, construction at airport facilities, security constraints, market forces, partner airline schedules and so on. Flexibility matters. Did this answer your question? We don't issue the air tickets by ourselves rather we simply help the clients with booking flight tickets for different air carriers. These are some specifics of the service fee structure under the Westjet cancellation policy: Caution: Remember that the costs are usually imposed on the currency of the booking. More so they did not clarify refunds and until date I have not received any refund and rather left stranded in Toronto with no alternative flights offered. If approved, you will be reimbursed with cash by electronic payment or with WestJet dollars deposited into your WestJet Rewards account. Advertised prices, taxes and fees may fluctuate based on exchange rate. Contact us today for more information on how we can assist. When the airport experiences an issue that either limits operations or makes it unsafe to operate (e.g. The one-hour flight from Calgary to Regina was cancelled due to unscheduled maintenance, according to an To change or cancel your vacation, please contact your travel agent or if you booked directly with WestJet, pleasecontact WestJet Vacations. Prices may not reflect real-time pricing or availability. You can use the AirAdvisor flight delay compensation calculator to check your WestJet flight and your eligibility. By using the WestJet website, you agree to the website terms of use, the privacy policy, and the use of cookies. if a reservation cannot be confirmed as in the point above, we will provide transportation to another airport that is within a reasonable distance from the airport at which you are located and a confirmed reservation for a flight that is operated by another airline on any reasonable air route from that other airport to your original destination. Although not under WestJet control but necessary for safety: For the safety of the visitors, the operator provides the closest applicable flight. Disrupted flight? The browser you are using is not supported. Basic tickets may not be available for revocation after 24 hours, according to the Westjet cancel policy. If WestJet cancels the flight, they must refund the price of ticket to passengers. You can also review ourdomestic tariff, specifically rule 90: Schedule Irregularities for more information. Do I also get my money back for the WestJet cancelled a flight due to Covid-19? Below are the points the tourist should know regarding reimbursement from the air carrier: In Brief,The WestJet cancellation policy can help visitors who need to reverse their plans quickly. WestJet will waive the applicable change or cancellation fee, and you have the option to: Change your travel dates to and/or from the same destination. routing or airspace restrictions). WestJet doesnt want you to know your passengers rights, but our team put together all information you need to know to get paid from WestJet. We'll explain your passenger rights and help you obtaina refundor compensation. It takes only a couple of minutes to input basic information about your flight. Based on the WestJet cancellation policy, they can reserve seats on another plane. The Canadian airline provides vacation packages to its customers. compensation our guests may be entitled to, recourse available against WestJet, when applicable. The flight may travel within forty-four hours of the initial time of departure. Later on, you will be informed about the successful completion of the procedure. Due to the COVID-19 outbreak, it could take up to 18 weeks to receive refund to the original form of payment you used when you purchased the itinerary. Otherwise, from the initial stay check-in on territory arrangements, this should be done. A plane can stay on the tarmac for up to 45 additional minutes, if it is likely that it will take off within that period and we are able to continue providing the same Tarmac Delay Services, when feasible. Attach your letter here, Maximum upload file size: 2MB (JPG, GIF, PNG, PDF, XLS). This can be permitted under the WestJet cancellation policy for 24 hours. bird or lightning strike). The following are some of the other possible causes for the action: Caution: When this cancellation policy is not followed, the airline based in Calgary may reserve the right to offer a substitute or revoke your flight. Kindly, open your browser and navigate to the air operators site . WebThe cancellation needs to take place more than 24 hours before departure. Please see our supported browsers. The coronavirus restrictions might have an impact on a travelers plans. Hence, you can employ the reversal method as per your comfort and avail of facilities to make your experience better. Your form has been received. Yes No Get in touch Delays, cancellations and compensation. He or she may have stayed two hours at the airport. But in addition, if your flight was canceled less When a flyer has a booking with a vacation or an airline holiday group, she/he should approach the agent of WestJet who has allocated this booking. WestJet will also provide you with hotel or other comparable accommodation, as well as transportation to and from the accommodation, taking into consideration your location, if it appears that you will be required to wait overnight for your original flight or a reserved flight as part of alternative travel arrangements. Do so by hitting on the Cancel Flight tab. WebMake a WestJet service request Exceptional circumstances refund request Refund requests for exceptional circumstances You may request a refund of your itinerary if you check if your flight is eligible for compensation. If the flight departure time is delayed because of bad weather or any airport related disruption, that is considered an extraordinary circumstance. On the official site, one can check for more regulations. The cancellation should be made forty-five days or longer before you depart. Please note, WestJet does not reimburse expenses for cellular roaming charges, missed entertainment/sporting/excursion events, lost wages or missed connections to non-partner airlines or cruises. Payment for approved claims will be sent to the email address provided, with options for how you can receive funds electronically. Confirm the reason for a flight cancellation with the airline ticket desk. Seasonal start and end dates apply and are indicated in the booking flow. If you have concerns about how the delay or cancellation of your flight was communicated, the airline that operated the affected flight will be best equipped to deal with your concerns. Note: A Marriage Certificate may be required if this is a spousal request. You will be directed to another page. WestJet. By following the WestJet cancellation policy, passengers can cancel their reservations in various ways. In compliance with the criteria of rules, this policy can be applied to flights that are bought straight from the carrier via the main site. Furthermore, you will have to follow all the steps mentioned on the display. Guests who were travelling on a Group booking will need tocontact Groups directly. If you choose to go to an airport that isnt geographically close, youll pay the fare difference. Enter guest name exactly as it appears on the booking. These may include Reservation Information, Required Information, as well as Account Information. It is one of the most basic of all the approaches. WestJet Flight Cancellation by Authorities, https://www.westjet.com/en-ca/contact/requests/covid-refund-form, Top 10 Largest Airlines in the World as per their Fleet Size, Top 10 Largest Airports in Asia You Might Not Have Heard of, 10 Best Fastest Commercial Planes in the World, Flights connecting Canada as well as all locations (Excluding Europe), Among all the places and Canada (Excluding Europe). *The size of the airline is listed in the terms and conditions of your ticket (the airline's tariff). For changes being made 7 days (168 hours) or more from departure, changes incur a fee of $100 per passenger per segment. holding for connecting guests). Finally, use our freeonline compensation calculatorto check if you are eligible for compensation andsubmit a WestJet refund for cancellation. Seats at these fares are limited and may not be available on all flights. Furthermore, the WestJet cancellation policy can assist the visitors in understanding the procedure to be followed as well as the numerous methods available to apply. Seasonal start and end dates apply and are indicated in the booking flow. Under the WestJet cancellation policy, one of the simplest ways to reverse a booking is by visiting the airport. If youre travelling on a flight operated by a carrier other than WestJet, we recommend that you visit the airlines website to learn about their policies, fees and terms and conditions of carriage. Please see our supported browsers. WebJoel Serre/Shutterstock. Flight interruptions and passenger rights.