Our final recourse was to use an uninstall utility (. ) You can do this on the docs.b360.autodesk.com or acc.autodesk.com website. The Autodesk Docs connector will no longer fix references on download. It wasn't rights as a full IT admin person got the same results as me. Press enter to go to the selected search result. Can you successfully login to the BIM 360 Team web application from the laptop? I'm following up with regards to your last message. Now your entire project team will be up to date, wherever they are. Make sure you also have the latest Desktop Connector version installed. Subscription, Installation and Licensing Community, Back to Subscription, Installation and Licensing Category. Option to add and sync 40 projects locally in Autodesk Docs connector. Whenever I have this problem I right click on desktop connector, hit exit and then restart it from windows start, Autodesk, Autodesk connector. When opening dwg files which have been synced locally, you may observe as much as 25% faster Open times when the data contains significant number of Dref relationships. Refresh drives and see if it returns. The service says it is running but there is no icon in the taskbar tray to click on. If you are installing Desktop Connector for the first time, you can simply follow the sections Download the Installation Files and Install Walkthrough as shown below. Reboot the computer, make sure apps are not auto running in the background Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN & proxy settings etc. Leverage /taskkill to unceremoniously squash the running instance of Desktop . It says setup successful. Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use| 2023 Autodesk Inc. All rights reserved. Hi, i cant start work with Recap, because:"Autodesk Deskop Connector is not fully set up". There has to be an issue somewhere. Solved..I worked on this with my IT person and in theory, it had nothing to do with rights. Looking up the issue did not help much as there is little to no information regarding this problem. How to check the Autodesk Desktop Licensing Service on Windows - YouTube 0:00 / 2:43 How to check the Autodesk Desktop Licensing Service on Windows Autodesk Installation & Licensing 1.18K. Privacy | Do not sell or share my personal information | Cookie preferences | Report noncompliance | Terms of use| 2023 Autodesk Inc. All rights reserved. If not, Install Desktop Connector and go through the process of setting up your Connected Drive(s). Solved by john.koerner. Note: If the notification is still displayed, uninstall ReCap Pro and Photo and reinstall it again. I have then run the Desktop Connector install again and it says installation completed successfully. In the Windows tray, right-click on the Desktop Connector icon and select "Check for drives" under Help menu. %localappdata%\Autodesk\DesktopConnector.Applicat_Url_3jj2w2iynvqiiebej5jo1rt0nhfjfaur\5.0.0.593. Open the downloaded .exe file and allow it to extract. Warning: Check the Release Notes page in Autodesk Desktop Connector Help for the current and correct . To translate this article, select a language. No, the November release of Desktop Connector will not support Navisworks. Can my company use versions 15.x and 16.x on the same project? Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. Its not pretty, but it gets you there. Open the downloaded package and allow it to extract. See the, Opening a file in multiple locations at the same time will no longer caused a crash in Reference Explorer, Reference Explorer will no longer crash if opened immediately after starting Desktop Connector, Files in the Pending Actions list will no longer report a conflict state with an error: "Value is not true. Are Inventor workflows supported with Desktop Connector 16.x? Parameter name: fileIds.". I am an administrator on my machine with rights to install and uninstall. Drag & Drop workflows have not changed for the Autodesk Drive and Fusion Connectors. Method 2: Adjust Permissions Settings. Right click the Desktop Connector icon in the system-tray. Temporarily disable/disconnect security features such as Antivirus, Firewall, VPN & UAC on your Windows operating system. You can download the Desktop Connector installation files from the following locations: Download Desktop Connector as detailed above. 2022/9/19 . Desktop Connector has a Pending Actions window that you can review. Learn more about, Improved feedback through the new Desktop Connector, Updates from previous versions of Desktop Connector will be blocked. Find the project members that have the reported issue and remove them from the project. This page has been translated for your convenience with an automatic translation service. Preform a clean uninstall and reinstall of the Autodesk Desktop Connector, BIM 360 icon disappears from Windows File Explorer after performing an update or reinstall of Desktop Connector. (See domains listed in the article linkedunder "See Also".). Upload and download documents. Pending actions. Please"Accept Solution"if a reply or replies have helped resolve the issue or answeredyour question, to help others in the community. I tried to Uninstall ADC and same result. To translate this article, select a language. Select the location where Desktop Connector's program files will go and click Install. Are you able to run a Repair on the Desktop Connector? I just wanted to follow up with you on this post. Artists and illustrators love Sketchbook for its professional-grade feature set and highly customizable tools. Maybe two of these doesn't work. Added the ability that a Civil 3D cloud view frame template path can be updated automatically when drawing opened from different machines, so users can create sheets based on the view frame template selected by others correctly. Are you able to provide some additional information: Let us know if you have any questions or comments. Autodesk autocad lt 2018 stuck on initializing free download.8 Frequent Issues when installing Autodesk Products Restart Desktop Connector. Sketchbook is an award-winning sketching, painting, and drawing app for anyone who loves to draw. Note: You will only see manual activation screens if you are using a computer that has no active Internet connection. Do you want to manually start the service? Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. Desktop Connector is running elevated or behind a proxy. Are you able to provide those files again? Once there, you can rename the existing file to user.config.old and then attempt to restart the product. Here is a link to the log file. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. https://cadesignz-my.sharepoint.com/:f:/g/personal/blair_cadesign_nz/EhmzI4kRA4xBmML61Hxg_mQBfQCSwR1 https://cadesignz-my.sharepoint.com/:f:/g/personal/blair_cadesign_nz/EnQCVO8NvSdHnTKHPWOU6pMBYOn7gPH Do you see the BIM 360 Team icons in your File Explorer? assembly animation exercises autodesk munity. Create project folders. Get answers fast from Autodesk support staff and product experts in the forums. Do you have any suggestions what I should do now? Go to Solution. Fast navigation in Windows File Explorer. The file it is trying to download in this case is: https://download.microsoft.com/download/2/E/6/2E61CFA4-993B-4DD4-91DA-3737CD5CD6E3/vcredist_x64.exe. Tried the .Net repair tool, no change, same error on trying to update ADC. Still not able to check in the top level assembly.When you go to insert the part in the drawing.In the assembly file, select the part or subassembly in the graphics window or the browser, right-click, and select Adaptive. Welcome to Autodesks BIM 360 Team Forums. If you downloaded the installer, launch the EXE or EXE file associated with your product and version, for example, setup.exe. Also please make sure ReCap is up to date as well. Click Sign oOut. I am having problems installing Desktop Connector. I click Cancel 5-6 times and the result is: Setup Failed. 1. Open the downloaded .exe file and allow it to extract. Note: Desktop Connector support is limited to the current release. If you browse to C:\Program Files\Autodesk\Desktop Connector , there is an application called DiagnosticsLogCollector.exe. This is not an official translation and may contain errors and inaccurate translations. Based on the logs, it looks like it is failing to download the Visual C++ Runtimes from Microsoft's site. In the Windows registry (Start > Search/Run > Regedit) go to: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders. ay. Previous releases of Autodesk Desktop Connector are available for download. You can also try using the Microsoft Fixit tool to do a clean uninstall of the program. Move and Rename operations from the Docs cloud data source can result in files not being found during open operations on the local machine. Notification was not available via the Desktop Connector interface until a few days after the official release date. Drag and drop a design file and automatically upload gathered references is not available. Were you able to resolve it from@pendeansolution provided? No, Desktop Connector is not available to download/update from the Autodesk Desktop App. EDIT: The error message "0x80070643" could be related to a failing .NET Framework install. Why should I consider moving to Desktop Connector 16.x? Once done, you may notice a new drive on the computer called "Autodesk Drive.". This is not an official translation and may contain errors and inaccurate translations. I tried to update .Net Framework (version was the same or newer so nothing happened). Welcome to Autodesks ReCap Forums. The Autodesk Docs connector has been completely redesigned making it faster, providing better feedback, and adding support of familiar file explorer workflows. Download the latest version from the Autodesk Account. Welcome to Autodesks Installation and Licensing Forums. To resolve this issue, you must rename the folder in the cloud data source to remove the leading or trailing space. ", Support for updated Autodesk 2023 applications, Support for updated Solidworks 2022 application, Reference Explorer Graph view capability to visually inspect file relationships, Updated Autodesk cloud drive images (Autodesk Docs, Fusion 360, Drive) to be consistent with updated Autodesk branding, Provide more detailed messages in failed pending actions rather than generic " An error occurred - Please Report the issue to Autodesk", Accessing shortcuts to Desktop Connector workspace locations causes Windows Explorer crash, DWG File Locked State icon isn't shown in AutoCAD Application Home, File Open (Download) failure with error "The format of value 'application/octet-stream' is invalid". Are Navisworks workflows supported with Desktop Connector 16.x? Simple download from Autodesk Account at manage.autodesk.com. Autodesk does not warrant, either expressly or implied, the accuracy, reliability or completeness of the information translated by the machine translation service and will not be liable for damages or losses caused by the trust placed in the translation service. You can send the Log file to me through a Private Message and we can take a look. I launched it and got the message: A Windows service required by ADC did not start in the expected amount of time. The Autodesk Docs cloud data source allows the creation of folders with leading and trailing spaces. Select the location where Desktop Connector's program files will go and click Install. May be reproduced by uploading files via Cloudsfer, Delete Local in offline mode causes unexpected error, Intermittent crashes of Windows Explorer shortly after the startup, Desktop Connector AddinProcess.exe crash and display crash error report, Recap file uploaded to Drive via Desktop Connector is not viewable in Drive.autodesk.com, Desktop Connector should not allow saving to unsupported locations (ie. 1) Go to drive.autodesk.com 2) Sign Out of Autodesk Drive from the link and then sign in again using the same credentials you use to log in to ReCap Photo. Ask the community or share your knowledge. The Autodesk Docs connector will be accessible even when Desktop Connector is not running. One follow up I do have is that this should have raised a Customer Error Report (CER). Fixed an issue in which an unexpected Related Data folder is created when uploading a Civil 3D host drawing that has a large surface (MMS file) reference using Desktop Connector. appears when starting Desktop Connector, Autodesk Docs Drive missing after logging in Desktop Connector, Do not sell or share my personal information. The default install location for Desktop Connector is "C:\Program Files\Autodesk\Desktop Connector". Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics. Changing this location will change the result of where these program files are installed. Solved by ian.yeagerJV5GB. Then signing out of the desktop connector on the toolbar and signing in again. Solved by natasha.l. To reduce confusion, the 'Refresh Drives' command has been renamed to 'Check for Drives'. Please try to re-install .NET as outlined in How to remove and reinstall the Microsoft .NET Framework. Check for Autodesk Docs Drive in the File Explorer. Autodesk Desktop Connector is not fully set up (in ReCap Photo)! Please right-click the Desktop Connector system tray icon to select Refresh Drives thereafter 0K I logged in and it appears to be working fine now. If the Desktop Connector is running in proxy network environment, your IT department might need to set up exceptions. Do not sell or share my personal information. For Example: Automatic file locking behaviors may get in the way of the desired user experience and require manually unlocking files. Can't find what you're looking for? As a project admin, navigate to the Members page. In Control Panel, I tried to Repair ADC and same result as above. If the information provided by@john.koernerresolved your issue, please chooseAccept as Solutionso that other community members are able to find the answer as well. Click Register and Activate (Get an Activation Code). Note: Multiple users with unique machine logins are not supported running simultaneously with Desktop Connector. Make sure there are no antivirus rules that prevent full installation of Desktop Connector. If your product was delivered on media, find the EXE file and launch it from there. servers, and Autodesk to work ensuring clients are able to stay up-and-running, install their software easily, and maintain their solutions. The official listed release date is Aug 25, 2022. Read and agree to terms of use. (If this was posted in the wrong category, my apologies, I could not find an appropriate category for the Desktop Connector specifically). Due to changes in 16.x it is recommended but not required that everyone move up to 16.x at the same time. Someone had the same problem? See, The default workspace location has been changed to, The BIM 360 Team Connector is no longer included. Search Use the up and down arrows to select a result. You are not invited to any project in BIM 360 or on the Autodesk Construction Cloud (ACC) platform. With the changes around permissions, users in 15.x may have paths truncated while 16.x will contain the full path. The user should at least have Edit permission. Uninstall the previous version before running the 16.x installer. Please run through these basic installation prep steps below: - Install Desktop Connector, access the download from your Autodesk Account. Files contained in folders set as View & Download permission will not be set as read-only on the local machine. Ensure that you are using the latest release before contacting Autodesk support. You can try the following steps to set things up: 2) Sign Out of Autodesk Drive from the link and then sign in again using the same credentials you use to log in to ReCap Photo. In Autodesk Drive web, 'My Data' cannot be renamed or deleted. Autodesk Desktop Connector Desktop Connector is running elevated which is unsupported. You can use the default program files location: C:\Program Files\Autodesk\Desktop Connector or change the location. Are you invited on the platform as a role or a username? Desktop Connector right-click menu commands (Lock/Unlock and View Online) are not available for the Autodesk Docs Connector. This role involves the management and strategic development of existing and future programmes in digital construction and geospatial surveying related areas within the School of Surveying & Construction Innovation.<br><br>Prior to his current . Let us know if you have any questions or comments. How to store and open ReCap projects from the cloud, Do not sell or share my personal information. To translate this article, select a language. The Fusion and Autodesk Drive connectors will not be accessible when Desktop Connector is not running. New Offline experience (Autodesk Docs connector), Do not sell or share my personal information, Unique experience for each entitled data source, Autodesk Docs / BIM 360 Docs activity shown directly in the Home Screen. Specificallyv. 14.10.0.1456 from June 1, 2021. At this time you will not see Desktop Connector listed under the "Install" or "Deployment" options provided in the Custom Install pages. Shortcuts crashing in File Explorer during RT-Click operation, Fail to set data shortcut working folder when selecting a folder with only View + Download permission, Double-click on "Autodesk Docs" drive and nothing happens in Desktop Connector, The user is unable to view the BIM 360 Project in Revit and Autodesk Docs, Fixed an issue in which custom properties were missing when dragging and dropping sheet set files to the cloud or when multiple users are working on the same sheet set file to add custom properties. This location can be changed during the Desktop Connector installation. Users will be able to make changes to the local files. Desktop Connector 16.x will now display the full folder path for folders even if they don't have view permission, as long as they have permissions for at least one subfolder. What can cause the Autodesk Docs Connector to not sync files locally? Log in using the corresponding Autodesk username and password. Read and agree to terms of use. Trying to update to the latest Connector. I am an administrator on my machine with rights to install and uninstall. Once you reach this page scroll down it and go to the download link (named Download Now) which is under the Install Walkthrough section then click on it. For this release of Desktop Connector, the Inventor workflows are not supported for the Docs connector (Fusion and Drive connectors are supported), For Example: Saving files from Inventor may result in "Unexpected Error" and any edits made to the file may not be properly uploaded, Visibility of whether the relationship is an Xref/Dref/Both, Visibility of whether the relationship is an Overlay, Ability to Export the graph view to external png file, Desktop Connector cannot be closed while sign in dialog is open, User unable to view Project in ACC Docs and Revit.