It can also reboot automatically when problems arise, reduce signal interference, and more. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Check if the broadband cable (grey ends) is plugged incorrectly. If the orange light is flashing. When the red light begins flashing, theres something wrong with the broadband line. The Hub is attempting to connect to a device via WPS. Unhelpfully, BT can be rather vague as to what it actually means and what you need to do. Home; About; Design; Brands; Retail Programs; Responsibility; Recall; about; design; brands; retail; responsibility; Support /; DMCA Policy/ But once you learn how to decipher them, knowing the router and modems status is as simple as taking a glance. Check the emails from BT or give them a call to find out exactly when youre due to be switched on. This is why it often works to fix minor issues. Connect a device to your Hub using a cable or wi-fi. How To Get Rid of Lag And Speed Up Your Internet While Gaming, What Is the 192.168.0.1 RouterIP Address. So, lets look through the colours that will show up on your BT Hub. If you still can't get online, use our BT Troubleshooter for help with connection issues, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Again, well explore potential fixes for this below, but at least youve still got some service, even if it wont be as fast! Check the black cable with the grey connectors on the end is plugged into that socket. If that doesnt work, you can use a paper clip to do a factory reset. The Home Hub 4 and Home Hub 5 looks nearly identical. Open a web browser and follow the on-screen help wizard to get connected. If it's still red your Hub might be faulty. The lights on your hub will change to green or flashing orange as it is setting up. Wait a little 1-3 minutes. If you need extra support watch the video below. Add to Cart . If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. If the status light is flashing orange, the device is attempting to connect to the Internet. Check it works in the app and then change the BT Smart Hub 2 back to Mode 1 and turn on 5Ghz WiFi. Learn how your comment data is processed. Wall Mounting a 55-inch TV: Is Weight An Issue? Select your hub from the options below to see what they mean. If you have a flashing orange light, then this is all good. Press the Restart button on the back of your Hub. If your Hub is stuck on a green light permanently, then a hard reset is in order. If the light remains green permanently, you need to reset the hub by pressing its factory reset button. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. When the lights have stayed solid blue for two minutes, your hub is ready to go. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Check the power supply and that your Hub is turned on. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. The BT Home Hub 5 is capable of dual AC Wi-Fi. The red light means that the device isnt connected to broadband, and theres an issue with your Internet connection. If you cannot get online, try turning your device off and on. If youve only just switched to BT Broadband, its possible your service hasnt been activated yet and thats why youre seeing the flashing purple light. Best Budget Projectors: Top Picks And Reviews, Soundbar Size Guide: What size Soundbar for Your TV, How to Connect Soundbar to a TV without HDMI. Roku Wont Connect to WiFi (How to Fix it). A microfilter (or ADSL filter) allows broadband to work at the same time as your phone service. Type 192.168.1.254 into the address bar. He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Your Hub lights will go out and your Hub will restart. If it's flashing red, you didn't connect. Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. While none of the newer current broadband plans utilize this device, it still works well on older options. If you want to make any changes to the hub settings, you'll need the admin password. Save my name, email, and website in this browser for the next time I comment. You'll find it on the back of the Hub if you haven't updated it. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. If I hotspot from a phone I can get internet on all devices. Give it a minute or two to connect. The Hub will return to normal mode after a few minutes. Alternatively choose your Hub from the dropdown to find out how to connect. There are a few light colors on this modern/router combo device. However, if you see a flashing orange light followed by a solid orange light, there's an issue. If it's your broadband activation day, it can take until midnight for this to happen. On the weekends, you can find me playing around with my computers or fixing something around the house. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . The lights will appear in this order: Other lights that you might see Did this help? If youre then still stuck seeing a steady orange or flashing orange light then you should connect via ethernet a device such as a laptop to your hub. Check the broadband lights status section in this table. A solid orange light indicates that the hub isnt connected to the internet for some reason. Its not unheard of for pets to get tangled in the wiring and yank sockets out of the wall, for example. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features The only time this is not the case is if someone has manually turned off the lights in the hubs settings. Learn how your comment data is processed. If you can't get online, it might be your device. Hit the Restart button and let it go when the Power light turns orange. If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If it's flashing red, you didn't connect. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. The solid orange lights mean the same thing for the Smart Hub 2 as for the first Smart Hub. When the status light is solid orange, it could mean one of two things. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. Learn More. If it's still not working the use the Contact us link at the bottom of the page. Switching Broadband Providers: Will Your BT Box Still Work? Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Check the BT Service Status page. Whats The Difference Between DVI-I and DVI-D? Uber Greenlight Hub Detroit-13331 W 10 Mile Rd, Oak Park, MI 48237 Minnesota-N/A Mississippi-N/A Missouri. This error is common when the device connects to broadband, but your service account isnt turned on just yet. An orange light may indicate that your service isnt available yet. What the lights on your BT Smart Hub mean - YouTube 0:00 / 2:10 What the lights on your BT Smart Hub mean BT 33.5K subscribers Subscribe 261 Share 95K views 2 years ago Find out. 4G Assure has done its job. Add to Cart . Like the original Smart Hub, flashing orange lights indicates that the device is connecting to broadband. Full Fibre connection If problems persist, contact BT directly for assistance. The BT home hub is a great device that offers a lot of cool features, ranging from next generation Wi-Fi to smart channels to dual band and smart scan. Restarting your device is the best idea if your hub is working fine. Need to know more about your BT hub lights in general? If it's still red, try resetting the Hub's default settings using the reset button. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. Get more information on BT Power Save mode. If you see an orange light on the silver bar, it means that theres an issue somewhere. An orange light on a BT Home Hub or Smart Hub can indicate a problem. Just plug your Smart Hub into your master phone socket. The power is off, or you've turned the lights off. The connector needs to be firmly pushed into that socket, until you hear a click. Check out the table below for more details. You will need to use a web browser on your computer and type in the address: 192.168.1.254If this address does not work for you, you can find yours on the back of the router itself, along with the admin password which you may also need. Video Was Edited Using Cyberlink PowerDirector: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DTranscend%2BDrivepro%2B200%26_osacat%3D0%26_from%3DR40%26_trksid%3Dp2045573.m570.l1313.TR4.TRC2.A0.H0.X.TRS0%26_nkw%3DCyberlink%2BPower%2BDirector%26_sacat%3D0 PC Screen Was Recorded Using Cyberlink Screen Recorder: https://rover.ebay.com/rover/1/710-53481-19255-0/1?ff3=4\u0026toolid=11800\u0026pub=5575089112\u0026campid=5338607652\u0026mpre=https%3A%2F%2Fwww.ebay.co.uk%2Fsch%2Fi.html%3F_odkw%3DDash%2BCam%26_osacat%3D0%26_from%3DR40%26_trksid%3Dm570.l1313%26_nkw%3DCyberlink%2BScreen%2BRecorder%26_sacat%3D0 If that still hasnt solved your problem, then its time to get in touch with BTs technical support team. It might indicate that the BT Home Hub 3 is on power-save mode. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. The BT Whole Home Wi-Fi is a popular choice due to its budget price. Open your web browser and visit http://btbusinesshub.home/. Click on your model of Hub to find out what the lights mean. And some questions nobody really wanted the answers to. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? The device has seven antennae, four gigabit ethernet ports, and dual-band Wi-Fi. This usually indicates a problem with your broadband connection. David Artiss. A good place to check if there is a widespread problem is to visitDowndetector, this is a popular website to check if websites, internet services providers, and apps are down. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). This can be broken down into two parts. While it is comparable to other hubs, if you come from a different router brand like Virgin, it might be a little perplexing.