In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Anyone can write a Trustpilot review. Kind regards, Maya from Direct Ferries. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. They send Google link with location but doesn't work on my phone or computer. No questions have been asked about this experience. We are very sorry that you are not happy with our service. The website is also easy to use. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Less than 24-hours or failure to show for travel. They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. Our credit card was charged but we never received any confirmation or ticket information. They will look after you - Direct Ferries arent interested! No additional administration fees will be charged. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. I have NOT picked up my ferry tickets. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. I could find no way to contact other than amendment. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. If you make an amendment request through My Account the amendment fee is only 10/10. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. Open tickets are valid for up to 12 months from booking date (see ticket conditions). How cool is that? Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! I should have stayed with you ! Learn when you may be eligible for a refund and how to request reimbursement. Could be a little clearer to help new customers. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Customers can amend bookings free of charge up to check-in closing. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Channel View Road A refund will be given, however an administration fee of 10 will be deducted from the total fare. Seriously this is basically a scam. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. We also ensure all reviews are published without moderation. Using this company, in this instance. It is impossible to contact them and they are basically holding my money! Company policies and passenger rights are determined by the ferry operators and the relevant authorities and not by Ferryhopper. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. Got the answering machine again. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. This depends on the type of ticket you have booked, but in most cases you will be able to amend your booking. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. pack jumper cables, ice scraper, warm clothing, snacks and water. For contact details visit our. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. What attractions are near Direct Ferries? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Dont book with this company- book direct with Ferry operator. So cross. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. Please also note that the refund amount depends on the policy of each ferry company. Feb 11, 2021 #1 So I have a new installation of an Ecofit Pure 830 with a 10yr guarantee. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. If youre booking a ferry with Brittany Ferries go direct! 99% of travellers recommend this experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. What are the refund/exchange policies in light of the current situation. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. They charged me 79.00 to cacel a booking. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Months later, it is impossible to get a refund. Ferry delay compensation. I will rather swim than use the useless company again. We do care about our customer and completing all amendment requests that we receive. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Thank you for contacting Direct Ferries to request a cancellation to your booking DFP*****8 with Brittany Ferries on 08/04/2020. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Buying tickets went pretty well online. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Receive current traffic conditions, mountain pass reports, construction updates and more. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Thank you for booking with Direct Ferries. It's a workaround but WAY cheaper than cabs. However it took 5 weeks, dozens of emails for you to confirm the agreement. Our customer support team will be happy to help. Your help will truly be appreciated. 2-3 Three Rivers Business Centre, Felixstowe Road. For account users: To log into your account click the sign in link at the top of. Maybe down to mobile network delays but thought I should let you know. You don't accept the NatWest card by paying , last time I make wrong directions and I can contact nobody's to help to change my ticket , your application Direct Ferries is not helping and very hard to many questions ,fill the form.bla bla bla last time you told the ferry is in delay after is cancel I send the complain I don't receive notification.and more. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Heres to fair winds on our crossing! NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! No If you make a mistake when booking online, you can cancel your booking at no cost WebMessages 12. 96% of travellers recommend this experience. I have already picked up my ferry tickets. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. having to cancel the chair, which then allows you to book a cabin. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. Refunds are always issued to the same credit / debit card that you used for your booking. Location is not clear? We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. Our team checks each review posted on the site disputed by our community as not meeting our. We are due to travel on Friday to Poole to guernsey but cannot change a vehicle on their site or a person without it costing an extra 500+!! Reviewed 18 September 2020 via mobile. six hours for a journey of more than 24 hours. This is why we offered you the closest alternative available we found with the ferry company you chose. There is no one I can speak to. shocking service. We are very sorry about the issue. Can I cancel them and get a refund? You can find the contact details of the local travel agencies in your booking confirmation email. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. I am writing to seek your support and look at this matter with sensitivity and compassion. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. It goes against our guidelines to offer incentives for reviews. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. My experience of using Direct Ferries was a good job, very well done. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. NEVER we got any mail of you. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are. General Inquiry/Feedback Request a Refund As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. There was a mistake on your site, and you cannot admit it. Losing hope though Dont bother! My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. How we will print them is our big mystery, maybe they will work from a phone. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. The travel agent will stamp and cancel your tickets. How long does it take for the refund to appear in my bank account? Londra, Inghilterra, Southampton SO19 6AJ England. However, if you are traveling internationally, you may not be allowed to board the ferry. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. EVER! I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Not using e-file? Here are 8 tips for writing great reviews. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. Hi Team, Hope you are well! Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Can I convert my ferry ticket to an open ticket? We remain at your disposal. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Need to talk to us? Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. You can compare the best prices from all train lines and book online directly with Wanderu. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. We often link to other websites, but we can't be responsible for their content. Anyone can write a Trustpilot review. I recently booked the St Malo to Poole ferry with Direct Ferries. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Dear customer, Many thanks for your review! Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. So now I just lost my money, because of their incompetence. . If your question isn't answered then please Contact Us. Up to 1 million prices are checked every day with more than a million crossings arranged each year. Date of experience: March 2022. Thank you! According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. We are both english and always lived in England Direct Ferries have no phone available to discuss.