Master Spas has also agreed to a compliance plan to test and certify each basic model to the Database before continuing to sell into California. After enjoying more than five years of flawless performance from a Master Spas product, Plaintiffs decided in December 2009 to replace their current spa with a new Master Spas unit. Nearly 200 of Master Spas' top dealers from across the globe, along with special guest Michael Phelps, converged for the company's Dealer Meeting and to mark the retirement of founder Bob Lauter. the USA, Visit the Michael Phelps Signature Swim Spas website. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They supposedly came to fix it. The manufacturer's line has four series of hot tubs, each of which contains multiple models. So, with th Master Spas sells a variety of hot tubs and swim spas that are excellent for relaxation or staying in shape. Surveillance of the spa continued in late October 2018, when the VBPD and Homeland Security installed a camera on a nearby telephone pole to monitor the exterior of the business at all times, the lawsuit goes on, noting investigators that month dug through the spa's trash and found evidence they included in a November affidavit. The main difference between the four different collections is the pricing. This is a complete and total lie. ", "I truly enjoy swimming, stretching, walking against the current, and using the exercise equipment that came with the spa in a much lower-impact environment than at the gym.". Relax. I use it four times a week on average, and I like sitting in the lounge chair because that covers my whole body. At no time did the tub come in contact with anything so how are the scratches my fault. Master Spas said it will expand its warehousing . The contractor Master Spas uses makes appointments and then cancels or finds excuses why he cant come out that day. Then, I decided to drive three hours up north. Kay, Arizona, This really is the best purchase I ever made. Katie is a journalist who covers everything from hobbies to luxury travel and wellness. Master Spas tub pricing starts around $4,000. Dimensions 231" x 94" x 60" (587 cm x 239 cm x 153 cm) Gallons 2,325 (8,801 L) Jets 45. The pricing was good too. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Get Brochure. The adjoining hot tub features ergonomic seating and adjustable jets that target your pressure points to promote relaxation and recovery for your body and mind. Please call our customer service team, and they will be glad to assist you. It's great to hear that you've had such great experiences with your dealer as well as your spa. Try changing your search parameters. Master Spas has hired Kelsea Smallwood to work as a local conduit to the manufacturer. The Challenger 15 D features a large uninhibited area that is perfect for swimming, exercise, and family fun. High Performance, Air-injected Swim Current, Adjustable Speed. Master Spas offers a wide variety of hot tubs and aims to satisfy everyones likes and needs. I had a couple issues when I first got it, but the dealer responded very quickly and sent a person in my house. Energy-efficient and built exclusively in the US, Master Spas hot tubs have the technology and design standard that youd expect from hot tubs built in a US factory. Sold a defective spa. This case was filed in Marquette County Courts, Marquette County Circuit Court located in Fond du Lac, Wisconsin. and swim spas easy to enjoy and 8008607727. Privacy Policy. 8008607727. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Unsubscribe at any time. 1 list. This is the number for Texas Spa Services, LLC. customerservice@masterspas.com, 6927 Lincoln Parkway All warranty repairs include replacement parts and labor. Shop Hot Tubs. Master Spas sells several choices at entry level price points, and they don't skimp on the features. There are no bbqs and it's only one brand of spa. Justin Linden, the lawyer representing the group,said the claim will be issued in the coming weeks. and our MasterSpas vs other swim spas - Pricing. We want your experience to be as relaxing as possible. I almost don't like it when it gets too hot out because I don't use it as much. Copyright 1997-2023, Ripoff Report. So, if Im spending extra $50 a month on my electric bill for a few months, that's very well worth it. I wet tested two out, not knowing what the cost of the one I bought was the Master Spa. They did not fix the leak. Copyright 2019 by KPRC Click2Houston - All rights reserved. I use the spa every day. Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back. Brandon Smallwood worked for Primo Hot Tubs and Spas in the service department and Kelsea Smallwood was the office manager at the company. Advertisers above have met our To learn more about the Master Spas' Legend Series hot tubs we . The Hotel Resonance Taipei, Tapestry Collection by Hilton is a luxury hotel in Taipei with a spa and fitness centre. I bought my Healthy Living Master Spa at The Cedar Park Center Spa Expo in Cedar Park, TX in June 2017. California Power Generation and Power Sources. The difference in cost between the 8.2 and the one smaller than that didn't seem to be consequential enough for me not to go a bit bigger and I had the space. Master Spas warranties vary by the hot tub or swim spa series. Instead, we reckon that Master Spas hot tubs have the edge on other hot tub brands when it comes to a variety of prices and sizes. Refining your search to only include the models that meet your size and budget is an excellent place to begin your hot tub buying journey. It was a very negative experience and that turned us off a bit. The store is not open when it supposed to be. Spring 2012- Spa kept shutting down. Become a Member Contact The Inn & Club: 904-273-7716.Membership. Master Spas have eight spa jet types: massage, pulsating, rotating, pinpoint, directional, cluster, whirlpool, and adjustable. Your local dealer will assess your site and your requirements before presenting you with recommendations and prices. Master Spas reserves the right to change product specifications or features without notice. Fort Wayne, IN 46804 Shop all models, or narrow your search using the brand, size and price filters, to find hot tubs that fit your criteria. It's been leaking since we got it. We hated waiting that long, but the people at Atlas Spas were exceptional. Again? And we weren't allowed to wet test it. 09:24a. This is the best way to manage and repair your business reputation. Photo: jacuzzi.com. Open 7 days - Mon 9am-5pm. But now, its perfect. They just smoked cigarettes and then they said, "We're coming back." However, the full Master Spas range just doesnt boast the same numbers of high-end hot tubs as some of the other brands weve reviewed across the best hot tubs (opens in new tab). My partners a runner and it helps with the leg. The spa was supposed to come with steps and they didn't have any when they delivered it. Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Equity Financial Management Group - Global Trust Corporation, Master Spas - Island Leisure Of Long Island. The company is an excellent choice for people looking for a multipurpose spa, but it may not appeal to those who want the ability to personalize their hot tub with multiple custom features. Will be looking at Amazon to buy supplies from now on." When it arrived there were scratches on the top of the spa. Carnival Secures $2 Billion Multi-currency Revolving Credit Facility. Operating out of a state-of-the-art 27 acre manufacturing campus, they are the largest swim spa manufacturer in the world, and one of the largest portable spas and hot tubs manufacturers in the country. HOUSTON Consumers just wanted to relax in their very own hot tub, but they say they were more stressed out after paying a local business that never delivered the product. If you do not put chemicals in every single day than your water goes crappy on you. They helped me understand what I was stepping into as it was a first-time purchase. Life was cool before but with it, it is now great. Bad Heater. It's relaxed us a lot more being able to go out in the hot tub in the evening prior to going to bed. You can also request hot tub or swim spa pricing using Master Spas' contact forms. I have never used a more labor intensive system. They were easy to work with. For more results perform a general search for "master spas". The business is listed under thai . To settle this matter, Master Spas executed a Settlement Agreement with the Commission on October 30, 2017, for $152,500.00. At the same time, with a wide range of hot tubs covering a range of different prices, theres also scope to find your ideal tub whether youre on a stricter budget or have room to splurge. I did my research online and I heard a lot of great things about Master Spas and Artesian's. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser. Might as well have a chord. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Fri. 8AM 12PM EST Master Spas is based in Fort Wayne, Indiana, 90 miles northeast of Indianapolis. Super value, wonderful therapy. this needs to be refunded and a 5 cause of action lawsuit and arbitration is being filed. Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). We have no LED lights. Master Spas creates a variety of hot tubs to suit different needs and budgets. PDC Hot Tubs and Swim Spas has become one of the best hot tub brands in the market today. This alternative to a pool has benefits for you and your entire family. Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). Be the first one to find this review helpful. Master Spas is committed to providing our customers with legendary support. File your review. I also had some issues with the Wi-Fi unit, and they came and replaced it. Both my wife and I exercise quite a bit. And I don't even know how much that would even be irritating my neighbors. There are 9 models : The HL 616 and HL 624 each sit up to 3 persons. He is dissolving his business. We choose to offer our customers an unparalleled selection and value from a host of top . It ripped all over the place. So, I was very pleased. I can swim day or night, and I love the water. I wanted a lounge chair and it's a six-person tub. I'm trying to call Master Spas to cancel the steps because they're supposed to give them to me when they come in. Corporate Advocacy Business Remediation and Customer Satisfaction Program. I looked for Artesian's but I couldn't find any. I went and tested Master Spas and I could tell the difference. 5 weeks later, my tub was delivered and I had it setup. The company that did the installation is also the company that we hired to do the move, and they did an excellent job. Page 40 Press the "jets 3" button once to turn pump 3 on or off. And this has been going on since we bought it over five years ago. Thanks for this feedback, Christopher! Thank you for taking the time to leave us feedback. In the beginning, it was a little daunting to try and keep the pH. It's probably the best that you can get. I came across hottubuniversity.com which seems to have pretty good content. About the Brand: Likely the most recognizable hot tub brand, Jacuzzi makes a wide variety of products ranging from budget-friendly to luxury. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. It makes our utility bill go up in the winter though. So a Master swim spa is actually behind me and it's leaking. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. Get buying tips about Hot Tubs delivered to your inbox. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! We're so happy to hear that, James! Current owners can also request service using the online service request form. Anytime we had a question, we just go to YouTube and they have a video for every single thing to do. Master Spas invested $15.3 million in 2019, building a new 166,000-square-foot swim spa factory and expanding the acrylic spa factory. Swim. It's got extra lighting and water features, as well as therapeutic jets. Attorneys are either actively filing these cases or investigating to determine whether lawsuits can be filed. Rip-off! The mid-level hot tub ranges are Clarity and Twilight. Why Ripoff Report will not release author information! The quality seems top-notch. Back . as stated the spa . Operating out of a state-of-the-art, 530,000-square-foot manufacturing facility on a 36-acre manufacturing campus . Whether by designing your perfect backyard outdoor oasis or your ultimate games room, let our knowledgeable staff provide solutions that will comfort and pamper you. How those businesses take care of those complaints is what separates good businesses from the rest. Creating your dream backyard oasis should be simple. We are proud to support these athletes as they strive to win their day. In January, the Houston office started receiving complaints that Primo was months late delivering the tubs customers had paid for. Copyright 2022 Consumers Unified LLC. Helen, Illinois, Our hot tub has brought so much joy & relaxation! Master Spas is the only hot tub company we reviewed that uses magnet therapy in its products in addition to hydrotherapy, making it a rival for Bullfrog Spas (opens in new tab) in massage therapy. Getaway, on the other hand, is easily identifiable as Master Spas budget product line. We can understand your inconvenience. We're in our 60s and we have aches and pains, and a massage cost $80 for an hour. Now, I got this little ladder and that works really good. Cookie Notice Spring 2011- the heater went bad. This includes light and sound systems, foot therapy features, and bio-magnetic therapy. Tues - Sat 10am-7pm. The company had already sent all registration paperwork for our pool in oct. We believe the pool was simply given to another customer when it arrived.. After another week of delays was told pool would be in dec 29th. How do I know I can trust these reviews about Master Spas? With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. It's been a great addition. Its tubs are easy to clean, come with several feature options and have strategically placed jets for the ultimate in comfort and relaxation. 920-727-1700. Several affordable models. 260-436-9100. Thoroughly rinse any spa pillows and the tub shell. He said he would look at the pictures and call me back in a day or two. There are four luxury hot tubs in their MP Legend Range, named after the 23-time Olympic gold medalist Michael Phelps. Refining your search to only include the models that meet your size and budget is an excellent place to begin your hot tub buying journey. From the start, the circulation pump was bad. Its location on this page may change next time you visit. Use our tool to discover your new hot tub. When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced. Three jet types are used in the Clarity line, seven in the Healthy Living and Twilight lines, and all eight types are available for the MP Legend line. Master Spas sold or offered for sale portable electric spas in California, during the time period of July 2015 to July 2017. the USA, Visit the Michael Phelps Signature Swim Spas website. Download this stock image: FILE - This combination of undated photos provided by the Gwinnett County Police Department shows Master Police Officer Robert McDonald, left, and Sgt. They replaced filters, Great! See a hot tub or swim spa, select the perfect size. However, has been a pain to buy supplies. Features are more basic and may include contoured seating, rather than the MP Legend ranges bio-magnetic therapy system, which targets pain and stiffness. In fact, I wouldn't trust a "no chemical" hot tub in fear of bacteria. When you're gonna spend the amount that you spend, you wanna be very content with it. It was installed without problem, and I've (along with a few lucky ladies) have thoroughly enjoyed the spa now for over 6 months straight. But the unique design and therapy of the each of the 3 therapy seats, the lounger, and the cooldown seat make it a REALLY special spa. As you can see from the prices listed above, there is a wide range of pricing within the Master Spas swim spa line. 715 P Street FAQ. Your essential guide to planning for the installation of your Master Spas hot tub or swim spa. You can find contact information for your local hot tub dealer using our dealer locator. They say you don't need chemicals because of their patented filter. I move from seat to seat for a full body massage! With your Master Spas dealer guiding you through the buying process, youll choose the model that is right for your lifestyle and your space. easy to own. And this spa doesnt have a stereo in it unlike my first one. Master Spa Hot Tub Filters. The case status is Pending - Other Pending. Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. Consumers love to do business with someone that can admit mistakes and state how they made improvements.