New here? @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. All comments are moderated before being published. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Edit: I just got the legend to work too. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Click Start, then Control Panel. Sure enough mine had the red light on . 10% OFF. It happened after the latest firmware upgrade. I just applied it. Plantronics Headset Auto-Mute Fix Anthony Gerdes. I did the test above (covering the noise cancellation sensor) and my problem went away. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. Why is not developed this option? Any ideas? This is an inconvenience. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. It looks Teams provided a stronger functional connection between Teams and headset devices. If I use the laptop default, build in speaker, the issue is gone. This sound is annoying. In the System Properties window, click the. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. So to avoid this issue, I always used the mute function within teams, and then there was no issues. Sorry for my late reply, hectic week here and a long weekend! From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). https://sciencing.com/denatured-alcohol- same issue here. The headset icon turns green to indicate the device is unmuted. I am not sure about it because I did several test in our Teams client by changing different device. it is also so annoying that you need a software to do this. You can also set mute off alert to tone only. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. Tentatively, the simple workaround is to remain unmute. They are pretty well designed but looks the recent headsets are not built to last! Check Price at Amazon. Microsoft Teams, version 1.2.00.8866, last updated on 8/6/20. I didnt see any response to your challenges, so Ill see if I can help. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. 07:08 PM. A Microsoft customizable chat-based workspace. Answer a few questions to get help. Go to service centre and get replaced it yet again ??? Looks like I'm not the only one by far!? You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. 3. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". Mine was replaced. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. its all up to date using hub software. To solve it you must connect it via bluetooth, that would be all. This also worked for me but on a Voyager Edge. Click on Sensors & Presence. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. Create an account to follow your favorite communities and start taking part in conversations. You can check that your softphone software is supported by going to the following website: If it is required to enable the headset control (answer, end, and mute) functionality, ensure you have Plantronics Hub installed. My problem seems to come from my Plantronics software installed with the Plantronics headset. (Now I only have a bip! So i am curious about how did you hear it. Honestly for a headset this expensive, these types of issues are completely unacceptable. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. Deal. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. Thomas Poling. 10-17-2017 Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Ive been using the Savi 8220 headset for over a year now with little issue. Many thanks, this worked for me. Learn how to use and troubleshoot problems with the Headset that you use with your computer. Any suggestions? A tone means the sensors need to be reset. I can hear too what they are hearing. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. interestingly the same does not work with the legend. lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D, check the sensors on HUB level and disable :), tromesa604 Choose Voyager Edge, and then click Get Started. The sound comes thru the cell, NOT the V5200. I have the exact same problem starting from a couple of days. Your phone, tablet, or computer may not support call control functionality. You can set up a conference call with 4 additional headsets. they made an exception for me. the unfortunately discontinued Bose Headset II earpieces. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. For the current session, you need to Stop it. The newest version is 1.4.00.29469 (64-bit). J recently had the same issue, but I'm using a Plantronics headset. @freidakirkland, No one has gotten back to me on any of these problems. I am using following products If out of the 1 year warranty, you'll want to order a new. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). Running in to the same issue with my Legend. May 31, 2017 by If you were encountering an issue and it is now resolved, please change the post flair to Solved! I have tried cleaning microphone with Alcohol and then using compressed air. With mute still on, end the call (either from the device or Lync). What's in the Dell WH3022 Pro Stereo Headset box? If you're using a Plantronics wireless headset for your desk phone, on the charging base will be a compatibility dial. It's better to stay away from that headset. If the answer is Teams meeting, how did you join the meeting? But then shows that it isnt available not able to connect. You should check with the devices manufacturer. and our Additionally can you use. @jeanfranco81871. In the System Properties window, click the Hardware tab, and then click Device Manager. All of a sudden, nobody could hear me. Some callers say they dont hear me clearly and sometimes I dont hear the callers clearly, their voices cut in and out like a stutter. E.g. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. Before it used to mute the app only. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. To mute a call you need to briefly press the mute. So something is causing my voice to seem like background noise. Your version of softphone may contain its own volume setting controls. I try to pair with another phone, but the problem persist Any ideas? I had mine set up so that it only "beeped" when I went on mute/unmute. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. All of a sudden it wont let me stay muted in Teams. I have a Plantronics 5220 Voyager Legend. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. Hope Microsoft team can roll back/disable the mandatory voice over for headsets in Mircosoft Teams! 3. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. You are a hero. Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. i have to press the mute button up to 30 times before it will mute then seems to work fine after that. I'm relieved I can get it to work, but what utter nonsense to put people through. Identical problem here. I have updated the software and tried it on Windows and Mac. Disconnecting it from the laptop then let the phone work perfectly. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store. @heartbeat927, I have the same problem. Voice is not heard on iPhone even though it is connected with iPhone when it is connected with BT600. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. My problem is, that I've had the voice notification already configured. 4. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. The fading issue has only just started in the last week. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. ), which allowed you to keep the WebEx app unmuted, while using a . From the link below: " isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. I'm curious to see if this fixes any other set than mine Apr 21, 2017 by In such a scenario it is even desirable that your headset makes you sure you are muted or not. Nov 30, 2018 by 3. 4. Plantronics USB Bulk Driver or Plantronics USB Audio Adapter. Where is your mute or unmute button? Click Start, then Control Panel. Not sure what headset is best for you? I have two Voyager Legends and both are bad. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. This happened a few years ago and thats why I stopped using the Plantronics earpiece. Dave Blankenship. To your questions: 1. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume, 2) The sound duration is very long and the ongoing conference cannot be heard in the meantime. Cookie Policy I have exactly the same problem, also using Aftershock, it drives me nuts! The headset will continue to give a triple beep every 15 seconds. A: Answer I called their customer service to ask the same question. May 20, 2022 by THANK YOU VERY MUCH! Possible Human Interface Device conflict or missing drivers. 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