I understand that retail can be challenging because of the multiple personalities you are faced with daily. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). FREE 30 days access to our BESTSELLING online Interview Training Course! Focus on being honest in your response. "I have researched your core values online and feel your values align with mine to a tee. There were scenario based questions but with lots of others stemming off them. It is a definite plus if you have cheered on your competitors and helped them along the way. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). How would you deal with an angry or frustrated customer in store? So many notes already, would have went into this interview the wrong way. After this discusses hours I was available to work and when I could start. This position was also my favorite because it was such a great challenge. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Sick children, traffic, car breakdowns the list goes on. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. What skills do you possess that you think would be an asset to our team? It will not look good for you if you say nothing will show up during your reference check and something does. If I have a question or require assistance from my supervisor, I do not hesitate to ask them.". Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. They also guide our commitment to empower all Partners who work here, whichever part of the business they work in:DO RIGHT: We act with integrity and use our judgement to do the right thing.ALL OR NOTHING: We put everything we have into everything we do.GIVE MORE THAN YOU TAKE: We put more in, so everyone gets more out.BE YOURSELF. I looked at many job postings and interviewed some carefully selected places, but you are my front-runner. You can find out more about which cookies we are using or switch them off in settings. If you have worked in another industry, describe your job's most challenging and favorite parts. Full Suggested Answer & Detailed Response, Question 8, You had a group task to do, and then an individual interview with a manager. If unsure of the best decision, I would ask my supervisor for clarification. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The purpose of this page is to help you prepare for your job interview. Heres why you should buy with PassMyInterview.com. You had a group task to do, and then an individual interview with a manager. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. ", "I am very committed to my employer and am only absent in events of sickness or the odd family emergency. Most places I have worked for have policies in place for these types of scenarios, and I am happy to follow the procedures put in place by Waitrose.". When there is a problem in the workplace, I am the one people seek to resolve the issue. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. All of our products and training resources are protected by our 30-day no questions asked money back guarantee. The hiring process at Waitrose takes an average of 19 days when considering 1,343 user submitted interviews across all job titles. This question determines if you can function well in a competitive environment. I applied online. Glassdoor users rated their interview experience at. I went through a nasty divorce, and our house went into foreclosure. Thank you so much! ", "I think uniforms are a great way to provide a feeling of unity in the workplace. ", "The store where I currently work is a family-run shop where they operated based on trust and didn't have a loss prevention plan. PassYOURinterview at the first attempt! They just asked you standard interview questions that you would know. I have a strong work ethic and moral compass and seek opportunities to help others. The interviewer asks this question to see that you have strong verbal and written communication skills, which are required for all Waitrose positions. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. Tell the interviewer why this particular job duty excites you. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. What I found during my research is how Waitrose places high standards on sustainability while reducing your impact on the environment. I handle surprises using common sense and keeping courtesy to others top of mind.". I was late to work only once last year due to a snowstorm that stalled all of our employees' commutes - including those with personal vehicles. I gave my two weeks' notice and left on good terms. I just wanted to thank you so very much. What is your most important success so far? After this discusses hours I was available to work and when I could start. Most companies have policies in place for handling rude or aggressive customers. I have solid references who will attest to that as well. Our date tracking prior to 2019 was not accurately kept. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. I do not participate in drug use, and you can be assured that I will maintain a clean record if you hire me for this role. ", "I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations. However, you want to avoid giving yourself a 10, as there is always room for improvement of any skill. Super nice interviewer and easy questions. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Be the first to find this interview helpful. Instead of making it seem like the supervisor was at fault for not communicating in the manner you would have liked, let the interviewer know that you try to find a way to communicate that you both understand. The only time I was unable to cover a shift was when I had an exam at University that I could not miss. I am easily encouraged, and my best reward is knowing that my hard work is noticed. Be sure you answer honestly, so your response aligns with your employer's. Have a question or concern? I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I think I have enough experience in retail to understand what attracts customers and prompts them to purchase. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Focus on giving an example of going above and beyond the typical job duties that will make you stand out from other candidates. We all know interviews are stressful and competition is intense. I do not prefer close supervision as I am confident in my skills once I learn something new. If you are lucky enough to secure an interview them then carry on reading this post. The interviewer wants to know why you left your last job to see if you were fired, gave notice, or were laid off. If you have never created a display, that is fine. "I am happy to comply with any reference check required. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM. I interviewed at Waitrose. If you disable this cookie, we will not be able to save your preferences. The interview process was easy and enjoyable. First is the psychometric tests followed by a group interview and then a solo interview. The interview process was easy and enjoyable. It is best to ask at least a question or two, showing the interviewer your eagerness to learn all you can. To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. Very laid-back, almost forgot I was in an interview. In addition to upholding the strong values and ethics of the Waitrose brand, you will also be required to demonstrate outstanding customer service and care, have a flexible approach to working, be able to work well with other employees and partners, be able to resolve customer complaints, demonstrate great attention to detail, make decisions in the best interests of the brand and also potentially work unsociable hours if and when required. The way you answer will show the interviewer if you are a self-starter or if you will require constant supervision. The interview was a simple exercise looking for ideas on how to improve a hypothetical store. I ask them if they have questions, I actively listen, and I am great at reading body language. "Yes, I do have a question. Tell me about a time you worked in a team. You want to avoid saying you have nothing to learn from Waitrose. Then you can be better prepared to formulate your response. I have an interview today ill update you on how i do :). Within the Waitrose Interview Questions and Answers guide we have provided you with suggested answers and tips for utilising STAR. This online course has been used by 100s of job seekers to help their successful interview preparation. The interviewer asks this question to see if your leadership style will work with the company culture. The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. Retail environments are competitive, and a business can go down with one honest mistake and poor review. This is your opinion, and you can answer how you would like. "I would be very excited about obtaining a role in leadership within Waitrose in the future. After describing what you have learned, explain why Waitrose stands out more than other companies. 2023 PassMyInterview.com. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". I am geared for healthy competition, so when we had contests, it greatly motivated me. No pressure at all. It keeps me motivated to be better. Can you describe the management style here? We coach each other on sales techniques and share success stories. They just asked you standard interview questions that you would know. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. If you have many unexcused absences, they may disqualify you as a viable candidate. ", "I hope never to be late! Asking the right questions and very brief. ALWAYS: We're quirky, proud and at our best when we are free to be ourselves.WE NOT ME: When we work together anything is possible.Be sure to memorize these values before your interview so you can answer this question with ease. What would you consider when dealing with them and why? Be thoughtful and draw upon the research you have done on the company. I applied online. Waitrose interview details in Slough, UK: 46 interview questions and 36 interview reviews posted anonymously by Waitrose interview candidates. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. I do not prefer close supervision as I am confident in my skills. Dates shown above are approximate. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Full Suggested Answer & Detailed Response, Question 7, The interviewer wants to know what you hope to gain by working for Waitrose. Share with the interviewer how you would like to be recognized for your hard work. ", "As a sales professional, I am driven by a challenge with a financial perk. Assure the interviewer that you are a team player and put the company's needs first. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. Interview questions and answer examples and any other content may be used else where on the site. Of course, you want to review the job announcement and research Waitrose beforehand so you are not asking questions that could be found during your research. ", "I would describe my communication skills as above average. I consider myself to be a team player and always help when I can. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. Using the posted salary range will help you determine what salary range you would expect if hired for the position. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. It was fast and easy, asked several questions and had a group part before. "I feel that performance incentives are a great idea. Q6. After everything we have gone over in this interview, do you have any hesitancy in offering me the position? To help you prepare for a Waitrose job interview, here are 40 interview questions and answer examples. Explain how you provide excellent customer service. I was taught to treat others as I want to be treated, which is what I do daily.". I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. The answers to the FULL LIST of interview questions featured on this page. I found it challenging because it was a different industry than I was accustomed to. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer many interviewers hear. Focus on describing what form of reliable transportation you will use to get to work if hired. My criminal record is clean, but I did have poor credit two years ago. ", "I have two copies of letters of recommendation if you want them for your file. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. I texted my friend to see if she could tell my teacher what had happened. These bonuses include free guides, powerful online training and more! 1 community answer was added by Lauren McCabe on October 31st, 2019. Name a time youve faced a problem and how did you overcome it? Full Suggested Answer & Detailed Response. Full Suggested Answer & Detailed Response, Question 4, ", "I am very comfortable working independently. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs I offered to help her out to her car, and she gratefully accepted. Give Me The Answers To My Interview! Hurts discussed many things in the video, but the most . ", "I do not require performance incentives to do a great job. Had to do a task, too. Q7. The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. This video will reveal what questions are asked most often in Waitrose interviews and will teach you how to answer them. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. They keep employees motivated to do a great job and ensure they are on top of their KPIs. Your job duties will include speaking with customers, coworkers, and managers. Thanks a lot! ", "I have a transformational leadership style. ", "I hope to gain stronger skills in communication and customer service. Employees interested in future leadership roles generally have a strong work ethic and are more motivated to succeed than their coworkers. Went for interview and we as given a written test of how you would sell to certain people then asked 3 questions which I thought were completely over the . Display to the interviewer that you can do more than the bare minimum. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. They asked basic questions which were simple and easy to answer. ", "Yes, I have extensively researched your company and closely identify with your five core values. The main thing the hiring manager wants to hear is that you are responsible and organized. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. 2023 PassMyInterview.com. Talk to the interviewer about a time when you were able to suggest a change in the workplace. Then describe how you would handle a competitive work environment by doing your best while having a positive attitude and working well with your coworkers, showing you value teamwork and sportsmanship. After these questions, you are giving an assessment task that outlines a scenario that you may encounter on the job. Interviews. First, when would you like to have this position filled? All of our products and resources are protected by our 30-day no questions asked money back guarantee. There is no wrong answer as to what you want to learn if hired at Waitrose. Heres the FULL LIST of interview questions for the WAITROSE INTERVIEW: Waitrose has an exceptional, high-quality presence in all of its stores. I am someone who has lots of experience taking care of customers and I am able to work hard under pressure as and when required, and also work as part of a diverse team to achieve the daily tasks required in this role. by asking how I can help them, listening to their responses, and providing excellent customer service. They asked basic questions which were simple and easy to answer. However, small perks are always nice to have!". The interview was quick and simple. Your questions and answers helped me tremendously to land my first Tech job. I had my interview yesterday, and I did great! Discuss with the interviewer how you would handle a situation surrounding employee theft. My dad got rear-ended one time when driving me to school. 11 years ago. Full Suggested Answer & Detailed Response, Question 12, Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. If you have suggested change in another area of your life, use that example in your response. We worked together for a couple of overtime hours that day and were able to catch her up on everything. This means that every time you visit this website you will need to enable or disable cookies again. Think back to when you were racing others to achieve the highest sales, working towards a promotion, or eagerly trying to win a new contract. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Describe a stressful situation at work and how you handled it? There were scenario based questions but with lots of others stemming off them. I am also open to additional hours when I am not engaged in my college classes and coursework.". (worldwide success stories from our YouTube community! We have eliminated all risk for you. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Which all went well. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. Interview Questions. They have approx 230 branches across the company and are still expanding. If I were a manager and caught an employee stealing, I would terminate them immediately. Tell me about a time you worked in a team. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Be specific, and be sure to keep the conversation positive. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". I also enjoy the annual reviews because it lets me show my staff how well they are doing and how much I appreciate their work. "My most recent employer and all others would say that I have strong character and always choose honesty first. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. Why do you want to work for Waitrose? Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. I suggested we install a couple of cameras inside the store to deter anyone from stealing. Take a look at our customer reviews and feedback where our customers share theirpositive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). I want to learn the fundamentals of sales and become comfortable with both sides of the business. Discuss with the interviewer how you ensure that your customers receive the best service from you. ", "If the customer is being physically aggressive towards myself or coworkers, I would call security immediately while making sure we are safe. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Q5. I work very hard to ensure I speak to everyone in terms they can understand. One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. ", "My most challenging position, and also my favorite position, would be my current role as a customer service representative with company ABC. "Yes, I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. Expert responses that you can use during your interview. Common stages of the interview process at Waitrose according to 1,343 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. After describing the environment you dislike working in, end your response on a positive note. Glassdoor users rated their interview experience at Waitrose as 78.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. I am a social person and enjoy making my customers happy.". Of course, I would not be telling the truth if I said there wasnt the appeal of you being local to where I live, but there are other supermarket stores in the local area, and I would not choose to work there. Waitrose interview details in Sheffield, UK: 14 interview questions and 9 interview reviews posted anonymously by Waitrose interview candidates. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. If you have past performance reviews or letters of recommendation from your references, review them before your interview. Waitrose Interview Questions and Answers 1. ", "The part of the job that excites me the most is working with customers. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. ", "I am able to commit to the hours as shown in the job description and am available outside of college times. Im on step two ! Super nice interviewer and easy questions. The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. ", "I have been in an unofficial leadership role for the past three years. "Currently, I earn a base salary of ?45,000 per year plus a potential 20% annual bonus. ", "This job will fit perfectly surrounding my school schedule. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again.