See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Thomas Cook flights are 100% non-refundable. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. More information about the voucher can be found hereunder. TUI is happy to help you! This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. By clicking a link you are consenting to this. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. We also like to install cookies for a better user experience. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. This way you will always have the most recently updated information. But she says Norwegian Cruise Lines had other ideas. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. You are required to officially cancel your trip and file a damage claim. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. The European corona certificate will be introduced as from 1 July 2021. It said schedules will be cancelled until mid-February, joining . Many people are not aware of this, but you have another option sell your holiday to another person and get your refund that way. Textile face masks are allowed as well. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. If you change your booking, the premium will be deducted from the new travel price. The table below outlines the amendment fees you must pay to TUI. When checking in online, you may need certain documents for your destination. Certain conditions may apply at some destinations, e.g. The insurance company will make a 75% refund of the cancellation costs. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. If your file is cancelled free of charge, the premium will also be cancelled free of charge. We ask you to fill in and have with you a medical certificate, this is obligatory. The airline . Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. If we need more details, we will contact you. We can imagine that you have been looking forward to your trip. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . You can find all information about the validity of the vaccination certificate on the website of Diplomatie. on your documents match your booking details. The termination fee depends on how many days before the booking you inform TUI of your cancelation. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. The insurance company will make a 75% refund of the cancellation costs. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. COVID-19 testing. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. TUI has changed its refund policy following the Foreign and Commonwealth Office 's recent announcement advising Britons against all but essential travel due to the ongoing coronavirus pandemic . That's when we said, 'hey let's just get our money back,'" Sherli says. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. While a number of holidays have resumed following the lifting of lockdown restrictions . Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. Airlines currently offering travel flexibility In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . but we count on you to also seek information before your departure. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. Transfer your booking up to the date that the balance for . At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. If the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid, even if the price of the new flight is higher. . https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. You do not need to contact us yourself. You are required to officially cancel your trip and file a damage claim. On the online check-in portal, you can find a list of frequently asked questions and their answers about uploading your documents and what to do in case of problems. TUI allows both cancellations and changes. A lot could change in terms of travel in 4 weeks between amending it to us travelling. The advice can change so check regularly for updates. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. The measures taken by the suppliers can change at any time. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. Do you think that TUIs cancellation fees are quite high? Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? 1,34 per minute). Do you want to recover more from your cancelled holiday? has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher.
EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. TUI fly does not accept any responsibility if the passenger is denied boarding on account of inadequate travel documents or non-compliance with certain travel formalities. You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. After all, the safety of all our customers and employees is our top priority. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. How do I cancel my booking and what will the charges be? If you do not receive an ATOL Certificate then the booking will not be ATOL protected. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. We recommend checking the benefits of travel cancellation insurance in the current situation. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, the policy doesnt apply unless there is a travel ban. See travelhealthpro.org.uk - for current travel health news. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. If you did not use the full amount of your voucher for your first booking, you will automatically receive a new voucher for the remaining amount. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. You will clearly see what documents are required for your destination! Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Lots of our package holidays use the airline of our sister company, TUI. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. You are allowed to combine several vouchers. All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. We're part of TUI Group - one of the world's leading travel companies. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. You can change your flights without a fee within 24 hours of booking, if youve made a mistake in your times or dates. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. Absolutely! TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. Please note this article is for flights booked with Expedia. And all of our holidays are designed to help you Discover Your Smile. Alternatively, you can choose a voucher, valid until 21 December 2023. We advise you to check the latest updates shortly before the departure of your flight. You will be responsible for paying the amendment fee of 25 per person. You will receive a refund within 2 weeks. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? More information can be found. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. Your cancellation request will be handled by the property based on your selected policy and consumer law, where . With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Covid cancellation policy? That depends on the measures that are applicable at the airport concerned. The issue date and the expiry date of the initially issued voucher remain applicable. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. Entry Requirements. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. Travel requirements. This tracks your activity using third party cookies. After all, the safety of all our customers and employees is our top priority. We do everything we can to help you as quickly as possible. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Does this option interest you? Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. However, you should wait until you receive the voucher by e-mail. TUI fly is your trusted partner for safe travelling. If we need more details, we will contact you. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. You'll always find the latest info on the FCDO website and on our 24/7 Travel Alerts page. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . TUI fly MARK vouchers are easily recognisable by the mention MARK. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. Booking conditions. Reports of higher infection rates are also putting a dampener on . You can book this All-Risk insurance up to 57 days prior to your departure. GBp. . To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. Before travelling. TUI Belgium uses several kinds of cookies. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. For more details visit Booking Conditions. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. Many popular travel firms, including Jet2, Tui, easyjet and Click on the link Corona Measures at your destination. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. There are specific quarantine rules at each destination, and any additional costs must be paid by you. REFUND CREDIT. This . When you pay you will be supplied with an ATOL Certificate. You will receive the voucher by e-mail. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. If the price of the new flight is higher, we will adjust it to the original price. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. We ask you to pay contactless or by card if possible. This applies to all travellers. The departure date can also be after 01/04/2021. You have to state the means of transport you have used. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? ATOL protection does not apply to the other holiday and travel services listed on this website. If you want a refund then contact TUI, but be prepared to wait quite a while for it. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). Call them at 0902 150 45 (0.75 euros / min). A 24/7 emergency hotline and an app in various European languages . Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. How do I cancel or change my booking and how much will it cost me? Easyjets latest Travel Restriction Protection policy offers some protection against Covid disruption until 31 December 2022. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. If we need more details, we will contact you. More information can be found hereunder. Is it not possible to travel to your destination and pick up your rental car? For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . And all of our holidays are designed to help you Discover Your Smile. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. TUI customers can get a refund, voucher or rebooking if their flight is cancelled (Image: PA). You can find detailed information about the voucher and the conditionshere. And this Intercontinental - where Decman booked - two days prior. This obligation applies even if you have been fully vaccinated. To find out more, please read our You dont need to contact us yourself. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. The original term of validity is indicated on your voucher. All remaining COVID-19 restrictions will be removed for UK arrivals. Sell your holiday here on SpareFare. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. This page is updated during office hours. We have done everything within our power to continue to offer you this service in these challenging times. Heres how different airlines measure up.